Your rights when buying a car

Buying a used or new car that later develops a problem doesn’t have to be a legal minefield. Knowing your consumer rights if you have a new or used car problem can help you take the necessary steps to get your money back.

New and second-hand warranty problems

A car dealer may try to fob you off if your new or used car develops a problem – leaving you with an expensive repair bill, even if you bought a new or second-hand warranty.

If your new or used car develops a problem after you bought it, you still have consumer rights that mean the dealer could have to fix the problem with your car.

We can help you understand your new or used car warranty, or your rights if you don’t have a new or used car warranty.

Which? Legal can help

Our team of specialist advisers has extensive experience of advising on a range of car issues and your legal rights when buying a new or used car.

We can advise you on what remedies you’re entitled to ask for and other factors can affect your claim.

You may, for example, have legal rights if the car develops a problem much further down the line and you may be able to ask the dealer to put it right for free – our lawyers can help with advice in this situation.

The Which? Legal specialist advisers will give you individual, jargon-free legal advice and help to win your case.