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New cars

Your rights when buying a new car

Buying a new car from a dealer should mean that you won’t face any car problems or breakdowns – at least in the immediate future. But if things go wrong with your new car and it develops a problem, it’s important to know your consumer rights.

If you have a new car problem, it can be hard to know who you should make a claim against such as the car dealer, the finance company or the manufacturer. It can also be difficult to understand what a new car warranty covers and how you can make a claim.

Which? Legal can help

When you buy a car from a trader, the law says that it has to be of satisfactory quality, fit for purpose and as described; if it isn't, the seller will be in breach of contract. But it can be a problem getting the seller to honour your rights, and Which? Legal can help with advice on:

How to act within a ‘reasonable time’ to claim a refund for a new car

How to know who to claim against, such as the seller or Hire Purchase company

Your rights to defects being fixed under a manufacturer’s warranty or new car warranty

The steps you can take to ensure your consumer rights buying a new car are respected and you get a successful resolution to your complaint

The Which? Legal specialist advisers can give you expert legal advice that can get you back on the road with your new car.

Why Which? Legal?

We're not on the clock. Our legal team will help you every step of the way, for a simple monthly fee.

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