Buying a new car from a dealer should mean that you won’t face any car problems or breakdowns – at least in the immediate future. But if things go wrong with your new car and it develops a problem, it’s important to know your consumer rights.
If you have a new car problem, it can be hard to know who you should make a claim against such as the car dealer, the finance company or the manufacturer. It can also be difficult to understand what a new car warranty covers and how you can make a claim.
When you buy a car from a trader, the law says that it has to be of satisfactory quality, fit for purpose and as described; if it isn't, the seller will be in breach of contract. But it can be a problem getting the seller to honour your rights, and Which? Legal can help with advice on:
How to act within a ‘reasonable time’ to claim a refund for a new car
How to know who to claim against, such as the seller or Hire Purchase company
Your rights to defects being fixed under a manufacturer’s warranty or new car warranty
The steps you can take to ensure your consumer rights buying a new car are respected and you get a successful resolution to your complaint
The Which? Legal specialist advisers can give you expert legal advice that can get you back on the road with your new car.