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Buying a new car
we know your rights
  • Clear advice from experts you can trust
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Your rights when buying a new car

Buying a new car from a dealer should mean that you won’t face any car problems or breakdowns – at least in the immediate future. But if things go wrong with your new car and it develops a problem, it’s important to know your consumer rights.

If you have a new car problem it can be hard to know who you should make a claim against, such as the car dealer or the manufacturer. It can also be difficult to understand what a new car warranty covers and how you can make a claim.

Which? Legal can help

When you buy a car from a trader, the law says that it has to be of satisfactory quality, fit for purpose and as described; if it isn't, the seller will be in breach of contract. But it can be a problem getting the seller to honour your rights, and Which? Legal can help with advice on:

How to act within a ‘reasonable time’ to claim a refund for a new car

How to know who to claim against,

Your rights to defects being fixed under a manufacturer’s warranty or new car warranty

The steps you can take to ensure your consumer rights buying a new car are respected and you get a successful resolution to your complaint

The Which? Legal specialist advisers can give you expert legal advice that can get you back on the road with your new car.

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  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
Meet your experts
Catherine Cain Catherine qualified as a solicitor in 2002 and joined Which? Legal in 2018. Catherine previously worked in private practice. See profile
Matthew Tribble Matthew qualified as a solicitor in 2013 and joined Which? Legal in March 2019. See profile
Victoria Helps Victoria joined Which? Legal in 2016. Before that, Victoria worked as a legal adviser for seven years at The Co-operative Legal Services. See profile