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JOIN WHICH? LEGAL

 

Servicing and repairs

What are your consumer rights?

When you use a garage for car servicing or car repairs, you enter into a legal contract with the garage, which is covered by various laws such as the Supply of Goods and Services Act 1982 and the Sale and Supply of Goods to Consumers Regulations 2002.

That means you’re entitled to expect that the garage will do the work agreed and the service will be provided with reasonable care and skill. For example, if you paid someone to fix a dent on your car, you would not expect the paint to be uneven or patchy.

Where no specific time for doing the work is agreed, the service must be completed within a reasonable time. If a part is replaced, the new part must be of satisfactory quality, fit for purpose, and as described.

So, if a garage has misled or overcharged you, or you feel you were coerced into agreeing to repairs you didn’t originally request, you have the right to take legal action.

Which? Legal can help

Our members have access to legal experts who can help when dealing with car servicing and repair problems. This includes legal advice on helping you tackle situations such as when:

  • overcharged for car repairs
  • charged for repairs you didn’t agree to
  • misled by a garage or feel coerced into doing business
  • your car was damaged while in the care of a garage
  • you’re unhappy with the quality of the work

The Which? Legal specialist advisers will give you individual, jargon-free legal advice and provide step-by-step guidance on how to make a complaint, dispute a bill and get your money back.