We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Get advice when eating out goes wrong
Monday - Friday 8.30am - 6pm
Excluding Bank Holidays

Join Which? Legal

*only £9/m plus £29 one-off joining fee. Cancel anytime.

Eating out

Your consumer rights when eating out

Dining at restaurant should be relaxing and pleasurable, but if you face a dining disaster such as poor quality food or a lost booking, it's essential that you know your consumer rights.

Booking a table creates a contract between you and the restaurant. You have a right to expect restaurant food to be of satisfactory quality and ‘as described’ on the menu, and for the restaurant to provide an acceptable level of service.

But, what if things are less than perfect? For example, your fish pie is frozen in the middle, or the restaurant has double booked your table.

Knowing your consumer rights when eating out can help you make a successful complaint about poor restaurant food and service, get your money back or even get compensation from the restaurant.

Which? Legal can help

Our specialist advisers can help if you’ve wasted an evening because your table had been given away or you’ve been sent a bill for payment even though you couldn't make it to the restaurant. 

Whether a meal is good or bad is quite subjective, but there's no excuse for using substandard ingredients or food not being properly cooked or being served still partly frozen.

If you find yourself in this position, we can guide you on your legal rights.

You should always get food that matches the description that the restaurant gave on the menu and so homemade or locally sourced ingredients should be just that and not straight from a supermarket freezer aisle.

We can help if you’ve asked a restaurant to reduce its bill but it has refused. 

The Which? Legal team offers individual, jargon-free advice and step-by-step guidance to help you win your case.

Why Which? Legal?

We're not on the clock. Our legal team will help you every step of the way, for a simple monthly fee.

Monday - Friday 8:30am - 6pm
Excluding Bank Holidays

Join Which Legal

*only £9/month plus £0 joining fee when you join in June. Cancel anytime.