Booking problems

Booking a restaurant table

When you book a table in a restaurant, or sit down to eat, you enter a contract under the Supply of Goods and Services Act 1982[3] or the Consumer Rights Act 2015[4] with the restaurant or food provider.

But problems with restaurant table bookings are common. You may arrive at the restaurant only to be told there’s no record of your booking, or your table may have been given to someone else.

If this case, the restaurant would be in breach of contract and you may be able to claim back any losses you face as a result.

Knowing what to do if you book a table that the restaurant then refuses to provide can help save an otherwise ruined evening or special occasion.

Which? Legal can help

Our specialist advisers can help if a cancelled restaurant booking has caused you problems. We can guide you through the process of making a complaint and seeking compensation for expenses incurred as a result. This includes guidance on:

• how to claim compensation for any extra expense incurred should you choose to eat at an alternative restaurant as a result of the failed booking
• the level of compensation that’s considered acceptable
• a restaurant’s legal right to seek compensation from you should you for fail to turn up for a booking

As a Which? Legal member, you get unlimited expert legal advice on a wide range of issues. Whether you want to complain because your table was overbooked or a special occasion was ruined, our team of advisers are here to help you.

[3] Applies to contracts entered into prior to 1^st October 2015

[4] Applies to contracts entered into on or after 1^st October 2015