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Get advice on your
shopping rights
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Problems with high street purchases

Most purchases we make, from the week’s groceries to a new television, go without a hitch. But there can be problems when goods purchased and guarantees sometimes let us down. It’s important to know your consumer rights if something goes wrong.

Which? Legal can help

If you need to return something you’re unhappy with, you may not know what you’re entitled to – a refund, repair, replacement or credit note. The shop staff you deal with could give you excuses or incorrect information and may refuse you any sort of remedy. The specialist legal advisers at Which? Legal can help you to understand and assert your rights.

Unlimited advice on multiple issues £9 per month plus a £29 one-off joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Unlimited calls and emails
  • Know your rights and next steps
  • Cover for the whole household on multiple issues
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Meet your experts
Ian Hawkins Ian began advising in the legal expenses industry and joined the Which? Legal team in 2016. See profile
Evgeni Hristov Evgeni joined Which? Legal in December 2017 as a consumer law adviser. Evgeni graduated law at the University of the West of England in 2014. See profile
Sanchia Pereira Sanchia joined Which? Legal in 2018 and is a qualified solicitor. Sanchia has worked in private practice, specialising in criminal litigation. See profile