We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Get advice on your shopping rights
Monday - Friday 8.30am - 6pm
Excluding Bank Holidays

Join Which? Legal

*only £9/m plus £29 one-off joining fee. Cancel anytime.

High street shopping

Problems with high street purchases

Most purchases we make, from the week’s groceries to a new television, go without a hitch. But there can be problems when goods purchased and guarantees sometimes let us down. It’s important to know your consumer rights if something goes wrong.


Which? Legal can help

If you need to return something you’re unhappy with, you may not know what you’re entitled to – a refund, repair, replacement or credit note. The shop staff you deal with could give you excuses or incorrect information, and may refuse you any sort of remedy. The specialist legal advisers at Which? Legal can help you to understand and assert your rights.



Why Which? Legal?

We're not on the clock. Our legal team will help you every step of the way, for a simple monthly fee.

Monday - Friday 8:30am - 6pm
Excluding Bank Holidays

Join Which Legal

*only £9/month plus £0 joining fee when you join in June. Cancel anytime.