Most purchases we make, from the week’s groceries to a new television, go without a hitch. But there can be problems when goods purchased and guarantees sometimes let us down. It’s important to know your consumer rights if something goes wrong.
If you need to return something you’re unhappy with, you may not know what you’re entitled to – a refund, repair, replacement or credit note. The shop staff you deal with could give you excuses or incorrect information and may refuse you any sort of remedy. The specialist legal advisers at Which? Legal can help you to understand and assert your rights.