When a shop goes into administration, it can be a worrying time for customers. They may lose out on not receiving the goods they’ve ordered and paid for, be unable to use gift vouchers or face problems getting goods back that are with the store for repair.
Once a shop is in administration, decisions about whether customers will get the goods they've ordered and paid for, and whether gift vouchers will be accepted are put in the hands of the administrator.
All is not lost when a shop goes into administration. Our Which? Legal team of specialist advisers can make sure that you know your consumer rights and the action to take if you're left out of pocket when a shop goes bust.