We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Shops going bust
we know your rights
  • Clear advice from experts you can trust
  • No hidden costs, fixed monthly or annual fee
  • No cap on calls

Shops going bust

The shop is in administration

When a shop goes into administration, it can be a worrying time for customers. They may lose out on not receiving the goods they’ve ordered and paid for, be unable to use gift vouchers or face problems getting goods back that are with the store for repair.

Your consumer rights

Once a shop is in administration, decisions about whether customers will get the goods they've ordered and paid for, and whether gift vouchers will be accepted are put in the hands of the administrator. 

Which? Legal can help

All is not lost when a shop goes into administration. Our Which? Legal team of specialist advisers can make sure that you know your consumer rights and the action to take if you're left out of pocket when a shop goes bust.

Unlimited advice on multiple issues £9 per month plus a £29 one-off joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Unlimited calls and emails
  • Know your rights and next steps
  • Cover for the whole household on multiple issues
Join Which? Legal
Monthly
As much advice as you need as long as you need £9 per month plus a £29 one-off joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
Annual
Save £38 vs monthly
Our best value advice and peace of mind cover £99 per year £8.25 monthly equivalent
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
Join now call
Monday - Friday 8.30am - 6pm & Saturdays 9am to 1pm (excluding bank holidays in England & Wales)
Meet your experts
James Attew Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England See profile
Peter Litchman Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes. See profile
Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006. See profile