we know your rights
Shops going bust
The shop is in administration
When a shop goes into administration, it can be a worrying time for customers. They may lose out on not receiving the goods they’ve ordered and paid for, be unable to use gift vouchers or face problems getting goods back that are with the store for repair.
Your consumer rights
Once a shop is in administration, decisions about whether customers will get the goods they've ordered and paid for, and whether gift vouchers will be accepted are put in the hands of the administrator.
Which? Legal can help
All is not lost when a shop goes into administration. Our Which? Legal team of specialist advisers can make sure that you know your consumer rights and the action to take if you're left out of pocket when a shop goes bust.
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- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
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- Unlimited calls – speak with us as often as you need
- Cover for your whole household
James Attew
Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England
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Peter Litchman
Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes.
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Adrian Schwab
Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006.
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