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Shops going bust

The shop is in administration

In recent years a number of familiar and established brand names have disappeared from the high street, often with little warning.

When a shop goes into administration, it can be a worrying time for customers. They may lose out on not receiving the goods they’ve ordered and paid for, be unable to use gift vouchers or face problems getting goods back that are with the store for repair.

Your consumer rights

Once a shop is in administration, decisions about whether customers will get the goods they've ordered and paid for, and whether gift vouchers will be accepted are put in the hands of the administrator. 

Which? Legal can help

All is not lost when a shop goes into administration. Our Which? Legal team of specialist advisers can make sure that you know your consumer rights and the action to take if you're left out of pocket when a shop goes bust.

Why Which? Legal?

We're not on the clock. Our legal team will help you every step of the way, for a simple monthly fee.

Find out more