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Shops going bust

The shop is in administration

In recent years a number of familiar and established brand names have disappeared from the high street, often with little warning.

When a shop goes into administration, it can be a worrying time for customers. They may lose out on not receiving the goods they’ve ordered and paid for, be unable to use gift vouchers or face problems getting goods back that are with the store for repair.

Your consumer rights

Once a shop is in administration, decisions about whether customers will get the goods they've ordered and paid for, and whether gift vouchers will be accepted are put in the hands of the administrator. 

Which? Legal can help

All is not lost when a shop goes into administration, and Which? Legal  can help you understand your consumer rights and the best way to get your money back.

Our team of specialists can provide advice on:

  • Your rights if you paid for goods on credit or debit card
  • How you may be able to claim for goods costing over £100 on credit card using Section 75 of the Consumer Credit Act
  • How to use 'chargeback' with a debit card
  • How to contact the administrator and begin the process of getting some, or all, of your money back
  • Your rights for the gift vouchers you hold for a shop in administration

Our Which? Legal team of specialist advisers can make sure that you know your consumer rights and the action to take if you're left out of pocket when a shop goes bust.

Why Which? Legal?

We're not on the clock. Our legal team will help you every step of the way, for a simple monthly fee.

Find out more