The shop is in administration
In recent years a number of familiar and established brand names have disappeared from the high street, often with little warning.
When a shop goes into administration, it can be a worrying time for customers. They may lose out on not receiving the goods they’ve ordered and paid for, be unable to use gift vouchers or face problems getting goods back that are with the store for repair.
Your consumer rights
Once a shop is in administration, decisions about whether customers will get the goods they've ordered and paid for, and whether gift vouchers will be accepted are put in the hands of the administrator.
Which? Legal can help
All is not lost when a shop goes into administration, and Which? Legal can help you understand your consumer rights and the best way to get your money back.
Our team of specialists can provide advice on:
Our Which? Legal team of specialist advisers can make sure that you know your consumer rights and the action to take if you're left out of pocket when a shop goes bust.