we know your rights
Your rights when buying services online
If you’ve bought services online such as a contract for a mobile phone or a broadband connection and then want to cancel the contract, it’s essential you know your consumer rights.
There are clear rules for online service contracts set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This allows you to cancel your order up to 14 days from entering into the contract. However, there are several restrictions that can trip you up when cancelling an online service contract, which our legal experts can advise on.
For example, if you agreed that the service will start straight away you may have given up the right to cancel.
Which? Legal can help
Our specialist advisers provide clear legal advice that can help you navigate the confusing process of cancelling an online service contract. We can guide you through the steps needed to:
- Cancel an online service contract under the Consumer Contracts Regulations
- Understand a seller’s terms and conditions when both agreeing to and
- Cancelling an online service contract
- Identify which online service contracts can’t be cancelled – including flights, hotels booked for specific dates, and theatre tickets
- Get a refund for any money paid as a deposit or as instalments
- Claim under The Supply of Goods and Services Act 1982 or Consumer Rights Act 2015 for faulty goods or material supplied as part of the service contract
The Which? Legal team of specialist advisers can arm you with the legal advice you need to take action in an online service contract dispute.
The Supply of Goods and Services Act 1982 - applies to contracts entered into prior to 1st October 2015
Consumer Rights Act - applies to contracts entered into on or after 1st October 2015
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Unlimited calls and emails
- Know your rights and next steps
- Cover for the whole household on multiple issues
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
James Attew
Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England
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Peter Litchman
Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes.
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Adrian Schwab
Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006.
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