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Phone and broadband issues
we know your rights
  • Clear advice from experts you can trust
  • No hidden costs, fixed monthly or annual fee
  • No cap on calls

Broadband problems

A fast, reliable broadband connection is essential to watch films, work and use online services including access to government services and banking.

When you have a broadband problem, it’s essential to know your consumer rights. Broadband problems are frustrating and range from switching broadband providers, broadband not working, slow broadband speeds to incorrect broadband bills.

Mobile phone problems

Mobile phone problems can be difficult to deal with. Problems include high mobile phone bills that claim you owe the mobile phone service hundreds of pounds, to mobile phones that fail when the manufacturer's guarantee has expired or that can’t get a mobile phone signal. It can be difficult to get the mobile company to fix the problem, leaving you out of pocket or without a working mobile phone.

Which? Legal can help

If you have a broadband problem, Which? Legal can help. Our specialist advisers can advise on issues such as loss of broadband service, slow broadband speeds, and problems with hardware supplied by the broadband company. We can help you understand your consumer rights, and the action you can take if the broadband company won’t solve your problem.

We can help with legal advice on mobile phone problems, and what action you can take to get the mobile phone company to resolve your problem. And if your phone works perfectly but you have problems with your mobile phone bill or not getting the service that you are paying for, then we give you legal advice on what to do. 

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  • Cover for the whole household on multiple issues
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As much advice as you need as long as you need £9 per month plus a £29 one-off joining fee (cancel anytime)
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  • Cover for your whole household
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  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
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Meet your experts
James Attew Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England See profile
Peter Litchman Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes. See profile
Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006. See profile