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Mobile phones

Mobile phone problems

Mobile phone problems cover a range of issues – from not getting a mobile phone signal, mobile phones not working, or getting an unexpectedly high bill in error. Knowing your consumer rights is essential if you face mobile phone problems and your mobile phone company refuses to help.

Mobile phone problems also cover unexpected price increases in your mobile phone contract, problems with being mis-sold a mobile phone contract, or your rights to a working mobile phone under the Sale of Goods Act 1979/Supply of Goods and Services Act 1982[3] or Consumer Rights Act 2015[4].

Which? Legal can help

Our team of specialist advisers are on hand to help with your mobile phone problems and advise you on your consumer rights. We can help you exercise your rights under the Sale of Goods Act or Supply of Goods and Services Act if you end up with a mobile phone that is not of satisfactory quality, fit for purpose and as described.

If you have a problem with the mobile phone contract, you may have been mis-sold and have a claim for misrepresentation if you were told one thing when you signed the contract and the service delivered something different or had hidden costs.

Our Which? Legal team of specialist advisers can help you understand your consumer rights with mobile phone problems. They provide clear legal advice to help tackle problems with mobile phones, and can give you advice on ending a mobile phone contract or claiming compensation.

[3] For contracts entered into prior to 1st October 2015

[4] For contracts entered into on or after 1st October 2015