Your consumer rights when buying utilities

Gas, water and electricity are essential household services that no one can afford to be without for any length of time.

If you experience an interruption to any of your utilities, the Which? Legal team of lawyers can advise on your supplier's legal requirements in providing a service – and what compensation you may be legally entitled to for the service interruption.

Sometimes the issue isn’t an interruption to your gas or electricity supply, but a delay in the switch you’ve requested to a new supplier or you may have had your gas or electricity supply switched without your permission.

It may be that you’ve been overcharged on your utility bill or are the victim of inaccurate meter readings. If so, our lawyers provide expert legal advice on where you stand.

Which? Legal can help

Our specialist advisers can answer all your consumer rights questions when dealing with electricity and gas utility suppliers, and provide legal advice on how to resolve utility disputes. This includes overcharging on bills, interruptions in supply, problems switching to a new supplier and seeking compensation for poor customer service.

The Which? Legal team of specialist advisers will give you individual, jargon-free advice and step-by-step guidance to help you win your case.