we know your rights
Your consumer rights when buying utilities
Gas, water, and electricity are essential household services that no one can afford to be without for any length of time.
If you experience an interruption to any of your utilities, the Which? Legal team of lawyers can advise on your supplier's legal requirements in providing a service – and what compensation you may be legally entitled to for the service interruption.
Sometimes the issue isn’t an interruption to your gas or electricity supply, but a delay in the switch you’ve requested to a new supplier, or you may have had your gas or electricity supply switched without your permission.
It may be that you’ve been overcharged on your utility bill or are the victim of inaccurate meter readings. If so, our lawyers provide expert legal advice on where you stand.
Which? Legal can help
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Unlimited calls and emails
- Know your rights and next steps
- Cover for the whole household on multiple issues
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
Ian Hawkins
Ian began advising in the legal expenses industry and joined the Which? Legal team in 2016.
See profile 
Evgeni Hristov
Evgeni joined Which? Legal in December 2017 as a consumer law adviser. Evgeni graduated law at the University of the West of England in 2014.
See profile 
Sanchia Pereira
Sanchia joined Which? Legal in 2018 and is a qualified solicitor. Sanchia has worked in private practice, specialising in criminal litigation.
See profile 