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Get advice when dealing with utility companies
  • Step by step guidance tailored to you
  • No hidden costs, fixed monthly fee
  • No cap on calls
Join Which? Legal

£9/month plus a £29 one-off joining fee. Cancel anytime

Your consumer rights when buying utilities

Gas, water, and electricity are essential household services that no one can afford to be without for any length of time.

If you experience an interruption to any of your utilities, the Which? Legal team of lawyers can advise on your supplier's legal requirements in providing a service – and what compensation you may be legally entitled to for the service interruption.

Sometimes the issue isn’t an interruption to your gas or electricity supply, but a delay in the switch you’ve requested to a new supplier, or you may have had your gas or electricity supply switched without your permission.

It may be that you’ve been overcharged on your utility bill or are the victim of inaccurate meter readings. If so, our lawyers provide expert legal advice on where you stand.

Which? Legal can help

Our specialist advisers can answer all your consumer rights questions when dealing with electricity and gas utility suppliers, and provide legal advice on how to resolve utility disputes.

This includes:

  • overcharging on bills
  • interruptions in supply
  • problems switching to a new supplier
  • seeking compensation for poor customer service.

The Which? Legal team of specialist advisers will give you individual, jargon-free advice and step-by-step guidance to help you win your case. 

Unlimited advice on multiple issues £9 per month plus a £29 one-off joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Unlimited calls and emails
  • Know your rights and next steps
  • Cover for the whole household on multiple issues
Join Which? Legal
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Monday - Friday 8.30am - 6pm Excluding Bank Holidays
Meet your experts
Ian Hawkins Ian began advising in the legal expenses industry and joined the Which? Legal team in 2016. See profile
Evgeni Hristov Evgeni joined Which? Legal in December 2017 as a consumer law adviser. Evgeni graduated law at the University of the West of England in 2014. See profile
Sanchia Pereira Sanchia joined Which? Legal in 2018 and is a qualified solicitor. Sanchia has worked in private practice, specialising in criminal litigation. See profile