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Gas & electicity issues
we know your rights
  • Clear advice from experts you can trust
  • No hidden costs, fixed monthly or annual fee
  • No cap on calls

Gas and electricity complaints

Disputes with your gas or electricity supplier can occur for a number of reasons. It may be that you’ve received an electricity or gas bill that is much higher than you were expecting or you’ve been told that for the past year you’ve been underpaying and now must pay more.

Inaccurate meter reading

It may be that you believe your electricity or gas meter is faulty and producing inaccurate meter readings or you may face challenges when trying to switch gas and electricity suppliers.

Knowing where you stand legally when dealing with gas and electricity suppliers and your consumer rights can help you to quickly resolve issues when they arise.

Which? Legal can help

Our team of specialist advisers provide expert legal advice on your consumer rights as a gas or electricity customer and will guide you through any questions that you have including:

  • challenging errors and inaccurate meter readings on your electricity and gas bill 
  • problems switching to a new supplier, including situations where you have been switched to a new provider without your knowledge or agreement. 
  • compensation claims for interruptions to your gas or electricity supply

The Which? Legal team of specialist advisers will provide jargon-free legal advice on your consumer rights and guidance to help you resolves disputes with electricity and gas suppliers.

Monthly
As much advice as you need as long as you need £9 per month plus a £29 one-off joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
Annual
Save £38 vs monthly
Our best value advice and peace of mind cover £99 per year £8.25 monthly equivalent
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
Unlimited advice on multiple issues £9 per month plus a £29 one-off joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Unlimited calls and emails
  • Know your rights and next steps
  • Cover for the whole household on multiple issues
Join Which? Legal
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Monday - Friday 8.30am - 6pm & Saturdays 9am to 1pm (excluding bank holidays in England & Wales)
Meet your experts
James Attew Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England See profile
Peter Litchman Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes. See profile
Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006. See profile