Coronavirus Read our latest advice

We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Get advice when dealing with utility companies
0117 456 6132
Monday - Friday 8.30am - 6pm
Excluding Bank Holidays


*only £9/month plus a £29 joining fee. You can cancel anytime.

Gas & electricity

Gas and electricity complaints

Disputes with your gas or electricity supplier can occur for a number of reasons. It may be that you’ve received an electricity or gas bill that is much higher than you were expecting or you’ve been told that for the past year you’ve been underpaying and now must pay more.

Inaccurate meter reading

It may be that you believe your electricity or gas meter is faulty and producing inaccurate meter readings or you may face challenges when trying to switch gas and electricity suppliers.

Knowing where you stand legally when dealing with gas and electricity suppliers and your consumer rights can help you to quickly resolve issues when they arise.

Which? Legal can help

Our team of specialist advisers provide expert legal advice on your consumer rights as a gas or electricity customer and will guide you through any questions that you have including:

  • challenging errors and inaccurate meter readings on your electricity and gas bill 
  • problems switching to a new supplier, including situations where you have been switched to a new provider without your knowledge or agreement. 
  • compensation claims for interruptions to your gas or electricity supply

The Which? Legal team of specialist advisers will provide jargon-free legal advice on your consumer rights and guidance to help you resolves disputes with electricity and gas suppliers.

Why Which? Legal?

We're not on the clock. Our legal team will help you every step of the way, for a simple monthly fee.

0117 456 6132

Monday - Friday 8:30am - 6pm
Excluding Bank Holidays

Join Which Legal

*only £9/month plus a £29 joining fee. You can cancel anytime.