Water

Complaints about your water supply

We all expect our water supply to be clean and safe to drink whenever we turn on a tap. But burst water mains, along with planned and sudden interruption in the water supply can be a problem for some water customers in the UK.

Over-charging problems

Other issues include overcharging on your water bill, poor service and the compulsory installation of a water meter.

Knowing your consumer rights when faced with these disruptions in supply and poor service can make dealing with water companies less frustrating.   

Which? Legal can help

Our specialist advisers provide expert legal advice on tackling a wide range of water utility problems. Armed with knowledge of your consumer rights, they can guide you through the steps to take if:

• you receive an incorrect or unexpectedly high water bill
• your water supplier insists that a water meter is installed against your wishes
• the water company won’t agree to your request for a water meter to be installed
• your water supplier fails to provide the minimum customer service as set out in its service standards agreement, such as missing appointments or interrupting your water supply

The Which? Legal team of specialist advisers will give clear legal advice on your consumer rights and help solve issues when things go wrong with your water supply.