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Home improvements
we know your rights
  • Clear advice from experts you can trust
  • No hidden costs, fixed monthly or annual fee
  • No cap on calls

Problems with traders

When you hire a trader for any home improvements, from new lights to a loft conversion, you’re trusting them to do a good job for the price agreed. Unfortunately, this doesn’t always work out, and you may find that the end result isn’t up to reasonable expectations. Disputes over money agreed, time taken and standards achieved can be difficult to resolve.

You may have certain rights in law when instructing traders to do any work on your home. If things go wrong and you find yourself in a dispute,

Which? Legal can help

Which? Legal gives you expert advice. Our specialist legal advisers can guide you on your rights, helping you to understand the language of small print and explaining how you are protected. If you need to make a complaint to a trader or home improvement company, we can help – as well as advising you on what to do next if they refuse to fix a problem.

The Which? Legal specialist advisers will give you individual, jargon-free legal advice to help you to solve tenant disputes.

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As much advice as you need as long as you need £9 per month plus a £29 one-off joining fee (cancel anytime)
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  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
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  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
Meet your experts
James Attew Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England See profile
Peter Litchman Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes. See profile
Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006. See profile