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Get advice on home improvement issues
Monday - Friday 8.30am - 6pm
Excluding Bank Holidays

Join Which? Legal

*only £9/m plus £29 one-off joining fee. Cancel anytime.

Home improvements

Problems with traders

When you hire a trader for any home improvements, from new lights to a loft conversion, you’re trusting them to do a good job for the price agreed. Unfortunately, this doesn’t always work out, and you may find that the end result isn’t up to reasonable expectations. Disputes over money agreed, time taken and standards achieved can be difficult to resolve.

You may have certain rights in law when instructing traders to do any work on your home. If things go wrong and you find yourself in a dispute,

Which? Legal can help.

Which? Legal gives you expert advice. Our specialist legal advisers can guide you on your rights, helping you to understand the language of small print and explaining how you are protected. If you need to make a complaint to a trader or home improvement company, we can help – as well as advising you on what to do next if they refuse to fix a problem.

During our office hours for a whole 12 months, our team of specialist legal advisers are on hand to listen to the details of your legal issue, and to offer step by step jargon-free advice.

Why Which? Legal?

We're not on the clock. Our legal team will help you every step of the way, for a simple monthly fee.

Monday - Friday 8:30am - 6pm
Excluding Bank Holidays

Join Which Legal

*only £9/month plus £0 joining fee when you join in June. Cancel anytime.