Your consumer rights with a trader
Whether you’re having a new kitchen fitted, a conservatory built or a new boiler installed, the law gives you the right to have the job carried out with reasonable care and skill.
If the job isn’t up to scratch, it’s usually best to give the trader the chance to put things right but if they refuse, you may be able to claim the cost of a third party coming in and fixing the problem.
Dealing with trader delays
In most cases, you will agree a start and/or completion date with the trader or a trader may give you their standard terms, which will probably set out the time frames for finishing the work.
Even if you haven’t agreed a start or finish date, under the Supply of Goods and Services Act, the trader must carry out the service ‘within a reasonable time’.
Knowing what is considered reasonable when faced with delays or interruptions to a job is difficult. So, if work is dragging on, you haven’t seen the contractors or trader for weeks or they keep disappearing to carry out work elsewhere, we can help.
Which? Legal can help
Our specialist advisers can answer all your consumer rights questions about employing traders to provide a service, and provide legal advice on how to solve problems when things go wrong. This includes what to do when:
The Which? Legal specialist advisers can give you expert legal advice that can get help you to resolve home improvement disputes.