Whether you’re having a new kitchen fitted, a conservatory built or a new boiler installed, the law gives you the right to have the job carried out with reasonable care and skill.
If the job isn’t up to scratch, it’s usually best to give the trader the chance to put things right but if they refuse, you may be able to claim the cost of a third party coming in and fixing the problem.
In most cases, you will agree on a start and/or completion date with the trader or a trader may give you their standard terms, which will probably set out the time frames for finishing the work.
Even if you haven’t agreed on a start or finish date, under the Consumer Rights Act 2015, the trader must carry out the service ‘within a reasonable time’.
Knowing what is considered reasonable when faced with delays or interruptions to a job is difficult. So, if work is dragging on, you haven’t seen the contractors or trader for weeks or they keep disappearing to carry out work elsewhere, we can help.
Our specialist advisers can answer all your consumer rights questions about employing traders to provide a service and provide legal advice on how to solve problems when things go wrong. This includes what to do when:
The Which? Legal specialist advisers can give you expert legal advice that can help you to resolve home improvement disputes.