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Package Travel Regulations

Package Travel Regulations

The Package Travel, Package Holidays and Package Tours Regulations 1992

These regulations provide consumers with;

  • financial protection for package holidays in the event of the organiser of the package going out of business

  • rights for consumers if changes are made to their package holiday before they leave or there are problems with it while they are away.

What is a package holiday?

A package is a “pre-arranged combination” at “an inclusive price” of at least two of the following components:

  • transport
  • accommodation
  • other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package

A package won’t include holidays you have put together yourself for example by choosing flights and then later adding a hotel (depending on the circumstances though these arrangements may amount to a “Flight Plus” arrangement which would be financially protected.

The regulations set out your rights if the organiser states that it needs to make changes to your package holiday before departure, for example changing your hotel or the date of departure.

Some changes to price are allowed within parameters set by the regulations.

Where “significant alterations” are made you get the right to cancel and get a refund, or to take an alternative package if one is available or an inferior one with a price adjustment.

Depending on the circumstances, you may also be entitled to compensation.

If the organiser can’t provide a “significant proportion” of the services contracted for they should make “suitable alternative arrangements” or if this is not possible it should let you curtail the holiday. Where the holiday is provided badly,

In both situations, where appropriate you should get compensation. 

 

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