The Package Travel, Package Holidays and Package Tours Regulations 1992
These regulations provide consumers with;
What is a package holiday?
A package is a “pre-arranged combination” at “an inclusive price” of at least two of the following components:
A package won’t include holidays you have put together yourself for example by choosing flights and then later adding a hotel (depending on the circumstances though these arrangements may amount to a “Flight Plus” arrangement which would be financially protected.
The regulations set out your rights if the organiser states that it needs to make changes to your package holiday before departure, for example changing your hotel or the date of departure.
Some changes to price are allowed within parameters set by the regulations.
Where “significant alterations” are made you get the right to cancel and get a refund, or to take an alternative package if one is available or an inferior one with a price adjustment.
Depending on the circumstances, you may also be entitled to compensation.
If the organiser can’t provide a “significant proportion” of the services contracted for they should make “suitable alternative arrangements” or if this is not possible it should let you curtail the holiday. Where the holiday is provided badly,
In both situations, where appropriate you should get compensation.