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Excluding Bank Holidays


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Which? Legal cover help you with:

  • Help and advice for small business on goods and services they purchase when acting as a consumer i.e. not for resale.

  • Pre-emptive help and advice - find out your rights before you buy

Our team can help and advise you in respect of the above from an initial problem right to the court door (provided your claim falls within the small claims procedure - with a value of less than £10,000 in England, £3,000 in Scotland and Northern Ireland).

Our service covers a wide range of topics, as listed on the home page of the website. If you are unsure whether or not we can help on your particular issue, please give us a call. If we are unable to help, we may be able to point you in another direction where you can get the advice you are looking for.

You can call us between 8.30am and 6pm Monday to Friday. When you call we aim to connect you directly to one of our specialists. Where this is not possible, we will arrange to call you back.

If you do wish for us to call you back, the time taken by us will be dependent upon call volumes on a day-to-day basis.

We are here to help you, so you may use our service on more than one problem at a time, although you will need to bear in mind the fair usage policy.

Yes. We would never pass any of your details to another party and your correspondence is confidential between you and the person helping or advising you. 

To make sure that Which? is investigating the issues that are really affecting consumers, we may record a summary of your enquiry within the Which? consumer information database. The summary will be recorded on an anonymous basis unless we have obtained your express prior consent.