If you have a problem buying a car

Buying a car is a significant purchase for most of us. And if something goes wrong, it can have a big impact on our lives. Maybe you’ve been left waiting for a new vehicle that a dealership hasn’t been able to supply. Perhaps your used car has come with a fault and the dealership says it’s not responsible. Or you thought you’d got a great deal buying a car privately – only to find out you’ve been ripped off.

Know your consumer rights

What protection you have under consumer rights laws will depend on your situation. You could have bought a new or a used car. You might have paid up front, or signed up to a finance agreement. But if something isn’t as it should be, you’ll often be able to return the car for a refund or request a replacement. And because consumer rights are statutory, they might override a car dealership’s refund policy.    

How we can help

Our legal experts will help you understand how to get an unsatisfactory situation with your new car sorted out. We’ll listen to the problem and explain the specific laws and regulations that apply to your circumstances. Then we’ll help you understand what steps to take to get the best possible outcome. We’ll:

• listen to what the situation is
• give you clear guidance on your consumer rights
• tell you what your options are