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Disputes with your education provider

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If you are not happy with the standard or quality of your course or teacher

You know what course you want to do to get to where you want to be. You’ve spent hours researching the best place for you to undertake that course. Unfortunately, it’s not at all what you were expecting and now you’re left disappointed. It might be that you’re not getting any one-to-one time with your tutor. Or maybe the once advertised attractive course features have vanished. Or perhaps the provider has suddenly changed the originally agreed time or format of the course from what you signed up to and now it no longer fits you - despite all that research you did to find the perfect place.

 

What can I do?

As you have a contract with your course provider, as long as they’re based in the UK, you likely have consumer rights that enable you to seek potential redress such as a full or partial refund of the fees you’ve paid.

 

How we can help

We can help you understand your rights as a consumer and give you expert advice on your contract so you know your legal position. Whether you want to just know your legal position before initially approaching your course provider, discuss legal proceedings and costs because you’re not getting anywhere with the course provider or get some help with your court claim, we’ll be happy to help you and steer you away from potential pitfalls. We’ll:

  • listen to what the situation is and give you clear guidance on your legal rights
  • consider and advise you on all your options for resolving the dispute
  • provide templates where available to help raise you legal arguments
  • guide you through the small claims court process and with completing court documents
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If you need assurance that we can help with your issue before joining online read our common questions, or ask our advisers via live chat.
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Meet your experts
James Attew Sq James Attew Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England
Peter Litchman Sq Peter Litchman Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes.
Adrian Schwab Sq Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006.
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