Contact us

We hope our answers to your common questions will provide the help you need. If not, please use live chat to talk to one of our advisers, or call us for further help and support.  

Wills Contact Page

Common questions about joining

If you're looking to join online and want assurance that we can help with your issue, take a look at our common questions below, or ask our advisers via live chat.

What can you advise on?

We can help you with:

  • Help and advice for small businesses on goods and services they purchase when acting as a consumer i.e., not for resale.

  • Pre-emptive help and advice - find out your rights before you buy

Our team can help and advise you in respect of the above from an initial problem right to the court door (provided your claim falls within the small claims procedure - with a value of less than £10,000 in England, £3,000 in Scotland and Northern Ireland).

What don’t you cover?

If you're not sure we can help you or if you cannot see your specific issue call us. One of our advisers will be able to tell you if we can help, and how.  If it is that we can't help we may be able to provide you with details of bodies or Organisations that can.

The service is an advice-only service, specialising in consumer law, employment rights and setting up or creating your Will or Power of Attorney.

We also provide advice to help you represent yourself at Small Claims Court (where value is less than £10,000 in England or £3,000 in Scotland and Northern Ireland), but we cannot provide representation in court, for you or on your behalf.

Our advice spans consumer rights but does not cover criminal or family law.

We are not able to draft documents on your behalf (unless in relation to a Settlement Agreement), but we can advise you on how to fill these in and provide you with tried and tested templates so you have the tools and knowledge you need to effectively tackle your issue.

Further exclusions are:

  • Against any Government Bodies (exception is for employment matters)
  • Any Criminal law - Arrests, Littering, Assault/GBH
  • Something another solicitor is already advising you on
  • Insolvency or insolvency proceedings/Debt
  • The merits of a case if proceedings were issued before you took advice from us
  • Claims made against you by an individual – except neighbour disputes.
  • Family Law/Divorces/Child custody/Child maintenance
  • Defamation

Our service provides advice to customers in the UK on matters concerning the law of England and Wales.

We can advise on law of Scotland and Northern Ireland in relation to most issues, but we have listed separately the areas we cannot provide advice on and suggested other organisations who may be able to help.

When and how often can I call?

In order to make dealing with your problem as straightforward as possible, you can call us as many times as you wish and we will provide step-by-step help or advice to help with your case. You can call us between 8.30am and 6pm Monday to Friday

When I call who will I speak to?

Your call will be answered by our dedicated customer service team who will take brief details and then try to connect you to one of our legal advisers for help. If you need advice, you’ll be pleased to know that all of our specialist advisers have an average of 12 years' experience.

Can I email you?

You can send us a message at wlsemailadvice@which.co.uk. We'll do our best to get back to you within three working days.

Are there any additional charges?

There are no hidden fees. You will only pay £9 per month (plus one-off joining fee) or £99 annually, depending on your membership. 

What is the Joining Fee?

The Joining Fee is a one time payment to become a member of the legal advice service from Which?, payable by new legal advice service members that choose to pay monthly, including those who already have a different Which? subscription.

How do I book an appointment?

All members of the legal advice service can book an appointment to speak to one of our experts here. Once you have logged in a few simple questions will get you booked in with the experts that specialise in the area you need advice on. 

Choose one of the options below to get started and join online today

Monthly
As much advice as you need for as long as you need £9 per month plus a one-off £29 joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
Click to join
Annual
Save £38 vs monthly
Our best value advice and peace of mind cover £99 per year £8.25 monthly equivalent
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
Click to join
Still need help ? Get in touch

You can talk to one of our advisers via Live Chat,
available Mon-Fri 8.30am - 6pm

Or call us:

Existing members You can call us and we'll arrange for you to speak with our legal specialists who can help 02922 670 194 Mon-Fri 8.30am-6pm
Not yet a member If you would like to join, you can call us and ask our advisors any questions. 02922 670 140 Mon-Fri 8.30am-6pm

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