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Lost or damaged luggage
we know your rights
  • Clear advice from experts you can trust
  • No hidden costs, fixed annual fee
  • No cap on calls

If an airline has lost or damaged your luggage

Discovering your luggage has been damaged in transit is a hazard of air travel. Even worse is standing by a carousel waiting anxiously for a bag that never appears. Mishandled luggage means frustration and inconvenience for passengers. And it can be costly too. You might have to buy essential items while you wait for your luggage to be found, pay for expensive repairs or brand new cases, or fork out for transport to pick a delayed suitcase up.

You have the right to compensation

When you travel by air, the airline is always responsible for looking after your luggage as soon as you check it in, right up until you collect it from the baggage hall at your destination. If your luggage is damaged or lost, you can claim compensation from either the airline or your travel insurance company. For mishandled baggage claims, the liability limit of airlines is around £1,200 per passenger. You should fill in a Property Irregularity Report (PIR) – a form you can get from airline staff – and keep receipts for everything you need to buy. 

Which? Legal can help

Baggage is one of the biggest areas of complaint for air passengers and our legal team are experts in every aspect. They can talk you through the airline’s obligations, the timeframes you need to claim within, and the supporting evidence you might need to supply when you claim. We’ll:

  • listen to the problem and explain what your rights are
  • talk you through the possible compensation you might be entitled to
  • help you understand what steps you can take to make a claim
Join now
Monday - Friday 8.30am - 6pm (excluding bank holidays in England & Wales)
Our best value advice and peace of mind cover £99 per year £8.25 monthly equivalent
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
Meet your experts
James Attew Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England See profile
Peter Litchman Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes. See profile
Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006. See profile
Meet all the team