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Formal action
we know your rights
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  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household

If you aren't satisfied with a professional service 

When you pay for a professional service such as veterinary care or architectural design, there’s often a lot at stake. And if you don’t get the outcome you expected, you could be left with an unfinished job and extra costs to cover. Maybe a survey missed a big problem with a house you were buying, or an accountant gave you wrong financial advice. But if you don’t have any expertise yourself, challenging the work of a professional can seem like an uphill struggle.  

Everyone makes mistakes

Nobody gets it right all the time, and busy, hard-working people acting in good faith sometimes slip up. That’s why most professionals should have insurance policies to cover them for the cost of putting right any mistakes. The first step is often to write them a straightforward letter about why you’re unhappy and what you’d like done about it. If you’re not satisfied with the reply, it might be time to think about getting legal advice.   


Which? Legal can help

If you’re not sure how to go about challenging a professional service provider, Which? Legal is here for you. A one-to-one conversation with one of our legal experts will help you understand the steps you should take to try to get the matter resolved – either directly with the professional concerned or through a formal process. We’ll explain your rights, and how to prove breach of contract or negligence by the professional.

  • listen to what’s happened and what you’ve done so far
  • explain your rights
  • talk you through the process of raising a formal complaint
Meet your experts
James Attew Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England See profile
Peter Litchman Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes. See profile
Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006. See profile
Meet all the team