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Our team



Meet our team

At Which? Legal, we pride ourselves on offering a truly personalised service, providing you with step-by-step advice to help you resolve your problem.

Our team of specialist advisers come from a variety of professional backgrounds and are among the UK's leading lawyers in consumer and employment law, with over 200 practising years' experience between them. Our l​egal advisers are regularly asked to give their legal opinion on TV, radio and in the press.


Paula Afrifa

Paula qualified as a solicitor in 2013 and joined Which? Legal in November 2015. She has previously worked in private practice based in London, and within the legal aid sector. Paula has extensive experience of litigation, welfare benefits, debt, housing, employment and family law.

Paula provides both telephone and email advice on a range of areas including consumer law, employment, motoring offences, tenancy and neighbour disputes. She finds that the best part of her job is being able to help members achieve a successful outcome.

Sarah Ben-Tarifite

Sarah is a practising solicitor who qualified in January 2013 and joined Which? Legal in February 2015. She advises on all aspects of consumer law, employment law, and wills and probate. 

Prior to joining Which? Legal, Sarah worked at a leading regional firm in Hertfordshire. After obtaining her law degree from the University of Hertfordshire, she completed the Legal Practice Course at the College of Law in London. Sarah is currently studying to become a full member of the Society of Trust and Estate Practitioners (STEP).

Sarah has a great level of passion and dedication for her work and always strives to provide the best possible service to each member.

Liam Boylan

Liam graduated from the University of Bristol with a law degree in 2015, and completed his Legal Practice Course with BPP University in 2016. He has since been working for Which? Legal as a legal adviser and gives guidance to our members on all aspects of consumer law and holiday and travel law.

Liam enjoys his job and likes helping consumers to win redress against big companies.

Espe Fuentes

Espe ​is a solicitor and ​joined Which? Legal in July 2006. She advises on all aspects of consumer law as well as employment, holiday and travel, tenancy, parking violations and neighbour disputes. Espe's previous experience is varied, and ranges from commercial law to criminal law. She enjoys clarifying legal points for our members and advising them on the legal issues that affect their everyday lives.

Espe has dealt with media requests for Which? Legal, providing comments to journalists and interviews for local radio.​

Paul Handford

With over 20 years of varied legal experience, Paul now specialises in private client work, which includes drawing up wills, deeds of trust, lasting powers of attorney and pre-nuptial agreements. He advises on care home fees, severing joint tenancies, inheritance tax and estate planning, and applying for probate or letters of administration.

Paul is also experienced in administering estates for the executor or administrator, and applications to act as a deputy in the Court of Protection.

In his spare time, Paul likes to garden, keep bees, study history and act as an army cadet instructor.

Ian Hawkins

Ian joined Which? Legal in 2016 and advises on consumer law. He graduated in Law in 2011 and has worked within the legal expenses industry. He provides advice on consumer law and thoroughly enjoys informing our members of their consumer rights, and helping them to resolve their issues.   

Victoria Helps

Victoria joined Which? Legal in 2016. Before that, Victoria worked as a legal adviser for seven years at The Co-operative Legal Services. Victoria helped to set up and now manages Legal's Bristol team and provides advice on a range of consumer law issues and neighbour disputes.

Victoria particularly enjoys the range of queries that our savvy members raise with us and finds it very satisfying when members feedback on their successes.

Shona Hirons

Shona is a chartered legal executive and joined Which? Legal in June 2016. She advises on all aspects of consumer law, as well as holiday and travel, landlords, parking violations, neighbour disputes, motoring offences and employment law.

Shona's previous experience includes working as an in-house lawyer and litigating on all aspects of consumer and employment law, clinical negligence and management.

Chris Lam

Chris joined Which? Legal in 2014 as paralegal adviser. He started training as solicitor with Which? Legal in January 2015, gaining experience in employment law and commercial/intellectual property through internal (in-house) and external (private practice) secondments.

Chris qualified as a solicitor in January 2017 and now advises on travel, consumer law and employment law.

Peter Litchman

Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues and neighbour disputes.

Before joining Which? Legal, Peter worked for many years in a variety of legal roles within the insurance sector. Peter finds the most satisfying part of working for Which? Legal is helping members get a good result.

Donna Mahoney

Donna first joined Which? in October 1995. She began re-training in law in 2010 and moved to the Which? Legal team in July 2013. Having now completed the academic stage of her studies with Cilex, she is currently completing her qualifying employment to be admitted as a Fellow of the Chartered Institute of Legal Executives.

Donna advises on wills and probate matters and consumer law.

Richard Murton

Richard started work with Which? Legal in August 2009. He provides advice to members by telephone and email on a wide variety of consumer law issues, as well as landlord and tenant problems.

Before joining Which? Legal, he worked for a number of years as a lawyer in private practice dealing with a range of civil and commercial litigation, as well as divorce, employment and criminal work. He also worked for the Magistrates Court.

Richard enjoys the opportunity to help members understand their legal rights. He finds it very rewarding to receive feedback from members who have successfully resolved their legal issues.

Sarah Price

Sarah joined Which? Legal in February 2016 as a legal adviser, giving guidance on consumer law, holiday and travel, neighbour disputes, parking, and landlord and tenant issues.

After graduating with a law degree in 2007, Sarah gained invaluable experience working in the energy and lettings industries. She also gained several years' experience in the legal sector before completing her LPC at Cardiff University in 2014.

Prior to joining Which? Legal, Sarah worked for a solicitors specialising in personal injury claims and uninsured loss recovery. She also provided telephone advice under legal expenses policies for insurance companies on all aspects of law.

Sarah enjoys talking to members and gains great satisfaction from assisting members to achieve the outcome they deserve.  

Ben Rossor

Ben joined Which? Legal in 2015 as a wills and probate specialist. Ben trained and qualified in private practice and now advises on a range of legal issues, including estate administration and lasting powers of attorney. He is also qualified to practice in Scotland and is able to offer advice to our members on Scottish issues.

Dean Taylor

Dean is a qualified barrister and was called to the Bar by the Honourable Society of Inner Temple in 1999. He currently practices as a solicitor having cross-qualified in 2004.

He has always worked in the consumer law field, specialising in litigation and alternative dispute resolution. He has previously worked as a Legal Services Manager at Thomson Holidays and has a specialist knowledge and interest in holiday and travel law.

Dean is an experienced adjudicator and has worked for many years as both an adjudicator and a decision writer to the ombudsmen at the Financial Ombudsman Service. He is also a CEDR (Centre of Effective Dispute Resolution) accredited mediator.

Nyla Thomas

Nyla joined Which? Legal in 2015.  She completed her legal practice course in 2012 and joined Which? Legal as a legal adviser specialising in employment and consumer law.  She also advises on holiday and travel law, tenancy, parking violations and neighbour disputes. She has previous experience in property law and family law.

Louise Wilkinson

Louise is an experienced employment specialist. She trained and qualified as a solicitor in private practice where she handled a case load that included conveyancing, will drafting and probate.  She went on to become an in-house solicitor with a large public sector organisation where she soon developed a keen interest in employment law.  Within two years she was specialising in both contentious and non-contentious employment matters.

Louise joined Which? Legal in 2007 and brought with her the benefit of over ten years' experience working for a variety of organisations where she had represented and advised both employers and employees.  Her breadth of knowledge and understanding enables her to give members both legal and practical advice on employment issues and disputes, as well as wills and probate matters.

Jasvinder Young

Jasvinder qualified as a barrister in 2008. Before joining Which? Legal, she worked in private practice dealing with a range of civil litigation cases. This involved representing clients from the start of their claim and throughout the court process.

Jasvinder now provides telephone and email advice on all consumer law issues as well as tenancy law and motoring offences. She's keen to ensure all members are fully informed of their rights and are given practical steps to try and resolve any issues they have.