We offer a personalised service, providing you with step-by-step advice to help you resolve your problem.
Our team of specialist advisers come from a variety of professional backgrounds and are among the UK's leading lawyers in consumer and employment law, with over 200 practising years' experience between them. Our legal advisers are regularly asked to give their legal opinion on TV, radio and in the press.
James qualified as a Solicitor in 2009 and manages our Wills & Probate advice team. Before joining Which in 2018, James worked in-house with Coutts Bank. James also has experience working for solicitors firms, as well as Co-operative Legal Services. James specialises in trusts and taxation as well as all other areas of Private Client work, and is also a qualified member of the Society of Trust and Estate Practitioners.
James has significant experience in helping and advising families and individuals, at what can be a very emotional and/or confusing time, in order to guide them to right the outcome for them. It is important that our members are provided with practical and accurate advice, which enables them to either help themselves, or seek the right kind of support that they need.
Catherine qualified as a solicitor in 2002 and joined Which? Legal in September 2018. Catherine previously worked in private practice specialising in litigation and dispute resolution, she has extensive experience of court procedure and mediation, having advised both individuals and large corporate entities.
Catherine advises on consumer law and loves being able to give members the advice they need so they can resolve their disputes, she finds it very rewarding receiving feedback from members who have achieved a great result with our help.
Brendan has over 15 years of experience advising on all aspects of employment law. Having previously worked in private practice, also advising employers, he is able to draw on his insight from both perspectives when helping Which? Legal members tackle their issues.
Bringing his clear and pragmatic approach to every situation, Brendan guides members through their options including, where appropriate, exit strategies. Where the employment relationship has ended, or is coming to an end, Brendan can help achieve the appropriate terms of departure through our settlement agreement service. Brendan is a member of the Employment Lawyers Association and joined Which? Legal in 2018.
With over 20 years of varied legal experience, Paul now specialises in private client work, which includes drawing up wills, deeds of trust, lasting powers of attorney and pre-nuptial agreements. He advises on care home fees, severing joint tenancies, inheritance tax and estate planning, and applying for probate or letters of administration.
Paul is also experienced in administering estates for the executor or administrator, and applications to act as a deputy in the Court of Protection.
In his spare time, Paul likes to garden, keep bees, study history and act as an army cadet instructor.
Ian began advising in the legal expenses industry and joined the Which? Legal team in 2016. Ian focuses on providing practical consumer law advice that our members can apply in the most effective way possible.
Victoria joined Which? Legal in 2016. Before that, Victoria worked as a legal adviser for seven years at The Co-operative Legal Services. Victoria helped to set up and now manages Legal's Bristol team and provides advice on a range of consumer law issues and neighbour disputes.
Victoria particularly enjoys the range of queries that our savvy members raise with us and finds it very satisfying when members feedback on their successes.
Sarah trained and worked in private practice in Bristol before joining Which? Legal as a qualified solicitor in January 2018. Sarah provides advice to members on wills, estate administration and powers of attorney.
Thomas joined Which? at the beginning of 2018 as a legal adviser, focusing on consumer law. Thomas graduated from the University of Reading with a law degree in 2016 and went on to complete the LPC the following year at the University of Law in London, while also receiving an MSc in Law, Business and Management.
Thomas has experience working in legal expense insurance, providing advice to policy holders. He now supports our members through their consumer disputes. Since joining Which? Legal Thomas has been admitted as a Graduate Member of The Chartered Institute of Legal Executives and is aiming to become a Fellow in early 2020.
Evgeni joined Which? Legal in December 2017 as a consumer law adviser. Evgeni graduated law at the University of the West of England in 2014. He has varied experience in the legal expenses industry and has advised clients on a wide range of areas of law including consumer, employment and property law.
Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues and neighbour disputes.
Before joining Which? Legal, Peter worked for many years in a variety of legal roles within the insurance sector. Peter finds the most satisfying part of working for Which? Legal is helping members get a good result.
Paula qualified as a solicitor in 2013 and joined Which? Legal in November 2015. She has previously worked in private practice based in London, and within the legal aid sector. Paula has extensive experience of litigation, welfare benefits, debt, housing, employment and family law.
Paula provides both telephone and email advice on a range of areas including consumer law, employment, motoring offences, tenancy and neighbour disputes. She finds that the best part of her job is being able to help members achieve a successful outcome.
Sanchia is a qualified solicitor and has worked in private practice, specialising in criminal litigation. She has worked as a law reporter, taught law and has a Masters in International Human Rights.
Sanchia joined Which? Legal in September 2018 and enjoys empowering consumers with their legal rights to achieve the results they deserve.
Sarah joined Which? Legal in February 2016 as a legal adviser, giving guidance on consumer law, holiday and travel, neighbour disputes, parking, and landlord and tenant issues.
After graduating with a law degree in 2007, Sarah gained invaluable experience working in the energy and lettings industries. She also gained several years' experience in the legal sector before completing her LPC at Cardiff University in 2014.
Prior to joining Which? Legal, Sarah worked for a solicitors specialising in personal injury claims and uninsured loss recovery. She also provided telephone advice under legal expenses policies for insurance companies on all aspects of law.
Sarah enjoys talking to members and gains great satisfaction from assisting members to achieve the outcome they deserve.
Ben joined Which? Legal in 2015 as a wills and probate specialist. Ben trained and qualified in private practice and now advises on a range of legal issues, including estate administration and lasting powers of attorney. He is also qualified to practice in Scotland and is able to offer advice to our members on Scottish issues.
Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006. Previously Adrian was a qualified Trading Standards Officer for Buckinghamshire County Council before he transferred to the BCC Legal Department where he became a qualified lawyer.
Before joining Which? Legal Adrian was the Litigation Manager for Thomson Airways (now TUI). Adrian also managed and advised at a LawWorks (the Law Society charity) pro bono clinic for 13 years in Edmonton. In 2015 he was awarded the title of Pro Bono Lawyer of the Year 2015. Adrian advises on all aspects of travel and consumer law, as well as tenancy, traffic law, civil litigation and neighbour disputes.
James joined Which? Legal in June 2017 as a Legal Adviser and is knowledgeable in consumer law, including holidays and travel. He also advises on parking tickets and wills and probate matters.
James graduated from the University of Lincoln with a qualifying law degree in 2016 and went on to complete the LLM Legal Practice Course at Nottingham Trent University.
He's recently obtained graduate status with the Chartered Institute of Legal Executives with the view to obtaining Fellowship status towards the end of 2019. After undertaking an internship at Which? Legal in June 2016, it was clear to him that he wanted to champion the consumer. He set his sights on making sure Which? members are fully informed about their rights and options and is keen to give practical, straightforward advice.
Duncan joined Which? Legal as an employment law specialist in May 2018. He has over 10 years of experience as an employment solicitor in private practice, advising employees and employers on a wide range of issues. During this time, Duncan has provided pro bono advice to members of the public through the Manchester Employment Rights Advice Line and (more recently) the Avon and Bristol Law Centre. He is also a member of the Employment Lawyers Association (ELA).
Duncan advises our members on any issues they have arising from their employment or its termination, enabling them to make their own informed decisions to resolve their disputes as swiftly and as effectively as possible.
Lauren joined Which? in February 2019 as a Fellow of the Chartered Institute of Legal Executives. Lauren advises on all aspects of consumer law.
Lauren graduated from the University of Kent with a degree in Law and Criminology in 2007. After graduating, Lauren gained valuable experience working in private practice advising individuals in a variety of civil litigation matters whilst she worked towards obtaining her Fellowship of CILEx.
Lauren aims to achieve a satisfactory resolution of your query by providing clear, concise and practical advice. Lauren enjoys informing our members of their rights, providing practical steps to resolve issues and achieve a successful outcome.
Matthew qualified as a solicitor in 2013 and joined Which? Legal in March 2019. Prior to joining Which? Legal he worked in varied legal roles from 2009 advising individuals, companies and insurance companies on issues of consumer, insurance, property damage, personal injury and aviation law as well as all aspects of litigation.
Matthew now enjoys using this industry experience to advise our members about their legal rights.