Thomas, Leyland The legal adviser was very quick to understand the problem and gave clear recommendations about how best to proceed.
Rachael, Folkestone Very helpful and knowledgeable. Template letters sent promptly and advice given with confirmation that if any further queries to go back for further support.
Carole, Sandbach It was easy to book the appointment, and next day service was an excellent timeframe. The expert was very knowledgeable, and I feel more confident about getting the issue progressed. The service is worth every penny of the annual membership fee
Ken, Chester As always, the experts advice was constructive, precise and informative - everything I hope for and have come to expect from Which? Legal Services.
Catherine, Wandsworth I was a bit worried about speaking to a legal adviser in case they used legal language which would make things harder to understand. This was not the case with the expert put me completely at ease and spoke like a normal person using everyday language.
Roger, Blaenavon I have found the legal adviser knowledgeable, friendly and able to explain complex legal issues in a way I can grasp. She has been most helpful and friendly.
Vanetta, Dudley I think 'Which Legal' is very good. The legal terminology can be difficult, (i.e understanding consumer rights and the sections) but being helped and being understood, means a great deal and I found that in my adviser today.
Zena, Oakham So far so good. The adviser was extremely helpful and knowledgeable and gave me peace of mind. We have a way to go with my problem, but I feel very comfortable with the progress.
John, London The adviser was well informed, listened patiently to the complexities of my problem with Virgin Media, explained the legal issues and difficulties and has sent me helpful material for further action on my part.
Hilary, East Molesey My query was answered promptly, an early appointment made and your expert gave me a detailed and swift response. All good!
Balbi, Cheltenham The adviser listened, was empathetic, answered my query and provided guidance on how to move forward.
Joanne, Preston Same day appointment and legal adviser was very helpful and balanced with the information she provided and encouraged me to come back if I had further questions.
Sue, Devon The appointment was the next day and on time. The information given was very helpful to me and allowed me to progress confidently with my claim.
Rob, Louth This was my first use of the Which? Legal Service and I was pleasantly surprised how easy the service was to use. The adviser provided some very useful information on the different courses of action that can be used to seek a resolution to the issues with the product that we have recently purchased that has a number if issues. Thank you for a excellent service.
Razi, Feltham As always, Which Legal never fails to deliver an excellent service. Very attentive adviser who listened, understood my problem, and has effectively addressed my individual problem.
Colin, Stanley My call was immediately answered by a person who listened and connected me to a legal advisor who quickly understood the issue and provided relevant advice and a template to use. Excellent service.
Christine, Essex It is now so easy to book (and amend appointments) online. After I had booked a session and received a confirmed appointment, I had a problem with a setting on my phone, so I missed a couple of calls (for which I apologise). However, the agents were very understanding and I found I could rebook either by phone or online very easily. The legal advisers who dealt with my case were very friendly and knowledgeable.
Norman, Wales The adviser was very understanding and reassuring. Following his legal advice, our email correspondence with the trader concerned evoked a response which in effect confirmed that we had no contract with him. Please convey our gratitude to the expert.
Louise, Edinburgh The adviser grasped the situation immediately and gave excellent advice. I had full refund after 1 email following his advice to cc CEO within hours, having failed myself after repeated emails. Much appreciated!
Mark, Silverstone The information, knowledge and understanding were excellent and provided me with more information and confidence to help me take the next step, knowing Which Legal will be there to help should I need it.
Barry, Ashbourne Adviser provided excellent templates and very good advice that enabled me to recover reasonable compensation from Tui for a holiday hotel that was not suitable for my disabled friend and aunt.
Lesley, Manchester Professional, friendly, helpful & knowledgeable. Good listening skills and explained things clearly.
Robert, Colwyn Bay The adviser analysed our issues thoughtfully and clearly, providing a very logical view of our options and way forward. She was easy to talk to and very personable. Much appreciated her advice and support.
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