If you're struggling to cancel a subscription 

Subscriptions are everywhere. Netflix, Spotify – even household essentials such as coffee and razor blades. It’s easy to lose track, and you might realise one day that you’re spending money on something you’d long since forgotten about. Some businesses make it easy to switch off a subscription. But others rely on inattention to make money – and they’re not so keen on letting you go.       

Difficult cancellations and auto-renewal 

If you want to stop a subscription, it’s sometimes as simple as logging into your bank account and cancelling your direct debit. But there are still businesses – such as gyms – that may try to hold you to a fixed membership period. Even then, cancelling can be a deliberately difficult process. And if a subscription has automatically renewed without your permission, you might feel that you’re entitled to some money back.  

How we can help

If you’re trying to cancel a subscription service but you’re struggling to get a straight answer from the business in question, get expert advice from the team at Which?. We can help you understand what the law says and what you’re entitled to. We’ll tell you what steps you should take to stop your subscription – and if you might be able to get some money back.

• listen to what the situation is
• explain what the law says about your situation
• tell you what your options are