What does a management company do?
It is normal practice for the freeholder to appoint a management company to manage the freehold property. This may be a small company looking after one property, or a much larger corporation that manages multiple properties. Commonly in properties with a small number of leasehold flats, the individual leaseholders might act as directors of the management company themselves. The management company usually organises repairs and maintenance of the freehold elements as well as managing the other terms of the lease. There is also a statutory process under which the management company must consult with tenants where proposed works are over a certain financial threshold.
What if the management company is dysfunctional or failing to carry out its obligations
Sometimes the lease will set out the role and responsibilities of the management company, but sometimes the arrangement is less formal and different practices arise over time. The management company may in some cases not be functioning effectively, either due to a lack of time or commitment from the directors or because of some other reason. This is not helpful, especially when maintenance is not being carried out or repairs are pressing.
How we can help
If you are struggling to get your management company to carry out essential works, or equally if they are proposing works or seeking money from you which you feel is excessive or unnecessary, you might have grounds to challenge this. We will give you guidance on your issue and:
- Listen to your concerns regarding management companies
- Explain what your legal rights are
- Talk you through the options for achieving the best and most cost-effective outcome for you
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Regular news and advice emails
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Regular news and advice emails
Read our common questions
Catherine Hudson
Catherine is an expert in landlord and tenant law, having worked for a housing charity as a Caseworker for 15 years.
See profile 
Sophie Jones
Sophie joined Which? in June 2015 specialising in landlord and tenancy as well as other areas.
See profile 
Adrian Schwab
Adrian is an expert in landlord and tenancy as well as consumer issues, travel and aviation, traffic law, civil litigation and neighbour disputes.
