Maintenance and Disrepair

Get expert legal advice at a fair price – we’ll guide you step by step to achieve the best outcome for you.

  • Jargon free advice tailored to your issue
  • Call us when you need, for as long as you need
  • Set monthly or annual fees, no hidden costs
  • Advice for you and people at the same address
Join online today
Legal Header Homes2

Who is responsible for carrying out repairs?

A well drafted lease should make it clear which elements of the building are the responsibilities of the freeholder to repair, and which fall to the individual leaseholders to maintain.  As a general rule, areas owned by the freeholder (which may be communal areas such as hallways in a block of flats, lifts or stairs, and sometimes driveways and gardens) should be maintained and repaired by the freeholder, or the management company on the freeholder’s behalf.  In some cases, it isn’t clear which party is responsible, and that can lead to a costly dispute.    

What if the freeholder is not completing repairs

If you own a leasehold property and are paying a monthly service charge to the freeholder, you should rightly expect all necessary repairs to be completed.   A well run management company will keep a rolling schedule of fully-costed repairs, providing transparency to the leaseholders as to what repairs will be undertaken and when, and to show what their money is being spent on.  If there is an emergency such as a water leak however, it can be extremely frustrating if the management company is not taking action. Sometimes the freeholder or management company might request additional contributions if it does not have the money to cover the cost of repairs.  

How we can help

If you own a leasehold property and the freeholder or the management company are not carrying out necessary repairs, or are asking for more money to help pay for repairs, we can help you understand your rights.  In some cases the repairs might have been urgent and you might be out of pocket for emergency costs.  Our expert lawyers will give you guidance and:   

  • Listen to your concerns regarding repairs and costs you might have incurred yourself
  • Explain what your legal rights are
  • Talk you through the options for achieving the best and most cost-effective outcome for you.
Join online today by choosing one of the options below.
Annual
Our best value advice and peace of mind cover £99 per year £8.25 monthly equivalent
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
Join
Monthly
As much advice as you need for as long as you need £9 per month plus a one-off £29 joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
Join
If you need assurance that we can help with your issue before joining online read our common questions, or ask our advisers via live chat.
Read our common questions
Meet your experts
Catherine Hudson 360X360 Catherine Hudson Catherine is an expert in landlord and tenant law, having worked for a housing charity as a Caseworker for 15 years.
Lawyer Profile Picture 360 360 Sophie Jones Sophie joined Which? in June 2015 specialising in landlord and tenancy as well as other areas.
Mark Woodham 360X360 Mark Woodman Mark is an expert in residential tenancy and Neighbour disputes, helping members to navigate their way around complex matters.
Still have a question?
Read our common questions