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Customer testimonials - September 2025
Simon, Shipton under WychwoodAs ever, booking a call was straightforward, the adviser called back at the appointed time, and she was extremely helpful, with all the relevant information at her fingertips.
Michelle, West Wales.. my adviser had read up on my problem before she rang me: she understood and sympathised with my situation and she didn't make me that my concern was unjustified. She was really, really helpful.
Ginny, LondonCouldn't ask for more helpful, balanced and understanding advice. Good and sensitive listener. Quickly grasped the details and gave me a clear understanding of how to resolve the issue.
Alan, BirminghamThe service was easy to access, with a very short lead-time to speak with a legal expert, who gave sound, professional and easy-to-understand advice, which was followed up by email with additional help and support.
Laurence, BrixhamVery helpful confirmed what I needed to know plus sent me relevant links to Acts of Parliament booklets on how to proceed. Wish I contacted her earlier it would have saved time & delays to project.
Mike, Tunbridge WellsI wanted advice on a complicated point. The adviser was helpful, informative and patient, and did not hesitate t offer a follow up to check on progress and the correct filling of forms.
Meet your experts
Ian Hawkins
Ian focuses on providing practical consumer law advice that our members can apply in the most effective way possible.
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Matthew Tribble
Matthew has been qualified since 2013 and in that time has advised on a range of issues from consumer matters to issues with insurance.
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Duncan Snook
Duncan joined Which? as an employment law specialist in May 2018 after qualifying in 2006. He is a member of the Employment Lawyers Association.
Sanchia Pereira
Sanchia specialises in advising on motoring offences having previously worked for the Crown Prosecution Service.
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