If a shop you have bought from has gone bust

Every time a high-street shop goes under it’s likely that some people will be left out of pocket. A chain can keep trading when it’s struggling financially, but it often changes the way it operates. You might have bought something that’s faulty or that you’ve decided you don’t want – and been told that you can’t get a refund or an exchange. Or you might have gift vouchers you suddenly can’t use.     

What a shop going insolvent could mean for customers 

It’s easy to assume the worst when you hear that a familiar high-street name is struggling. But it doesn’t always mean it’s about to close for good. If you want to exchange or return something you’ve bought, or if you have a gift voucher that you want to be honoured, there are several courses of action open to you. For example, you might be able to apply to the administrator. And it’s possible that the business will be rescued and keep trading – in which case the new owner may decide to settle outstanding debts.

How we can help