Issues with shops going bust

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If a shop you have bought from has gone bust

Every time a high-street shop goes under it’s likely that some people will be left out of pocket. A chain can keep trading when it’s struggling financially, but it often changes the way it operates. You might have bought something that’s faulty or that you’ve decided you don’t want – and been told that you can’t get a refund or an exchange. Or you might have gift vouchers you suddenly can’t use.     

What a shop going insolvent could mean for customers 

It’s easy to assume the worst when you hear that a familiar high-street name is struggling. But it doesn’t always mean it’s about to close for good. If you want to exchange or return something you’ve bought, or if you have a gift voucher that you want to be honoured, there are several courses of action open to you. For example, you might be able to apply to the administrator. And it’s possible that the business will be rescued and keep trading – in which case the new owner may decide to settle outstanding debts.

How we can help

If you’ve got an outstanding issue with a shop that’s gone bust, we can help you understand what to do about it. You can speak to a legal expert who will explain your rights and the best course of action for you to take. You’ll know exactly what steps to take to give you the best chance of recovering your money. 

  • listen to the problem and explain what you might be able to do
  • explain what the law has to say about the situation
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Meet your experts
Matthew Tribble Sq Matthew Tribble Matthew has been qualified since 2013 and in that time has advised on a range of issues from consumer matters to issues with insurance. See profile
Nadina Hoeller Nadina Hoeller Nadina specialises in civil litigation, having previously represented claimants in personal injury claims. See profile
Ian Hawkins Sq Ian Hawkins Ian focuses on providing practical consumer law advice that our members can apply in the most effective way possible. See profile
Untitled Design (2) Natalie Dyer Natalie currently advises our members on consumer law issues.
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