Consumer
Emma's story Following our advice Emma got BT to remove a default marker from her credit file
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Consumer
Kim's Story Our advice stopped Kim having to go to court and receive all costs from John Lewis
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Consumer
Sara's story Sara followed our advice and Currys provided a full refund for faulty microwave
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Consumer
Christine's story Christine followed our advice to make a S75 claim and received a full refund from her credit card
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Consumer
Julie's story Rejecting a faulty cooker hood and following our advice meant Julie received a full refund
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Consumer
Nick & Wendy's Story Following our advice to complain to the Financial Ombudsman Service (FOS). Wendy received a full refund from her credit card.
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Consumer
Mr Johnson's story Mr Johnson followed our advice and within 2 days he was given a full refund
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Consumer
Ian's Story Ian followed our robust advice and his wedding booking fee was finally refunded in full, plus costs.
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Consumer
Peter's story Exercise bike dispute worth sweating over but following our advice a full refund was provided
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