My rented property needs repairs

While people often expect student houses to be messy, if you’re paying rent and your house needs repairs, the landlord should sort it out. If you have a broken boiler or a leaking radiator, you’re entitled to have it fixed. But what if nothing happens despite your repeated requests?

Loss of use of enjoyment

Landlords have legal obligations to keep a property in good repair. And tenants have a right to live in a property that’s well maintained. If it isn’t, they must be compensated for the ‘loss of use or enjoyment’ of the property and for any belongings that have been damaged. But tenants must also fix anything they’ve damaged.

How Which? Legal can help

We can advise you on your options for getting repairs carried out, and explain when you may be able to complain to your local council. Plus, we can tell you if you might be entitled to claim compensation because the repair wasn’t done when it should have been. We’ll:

• listen to what the situation is
• give you clear guidance on your rights and obligations
• tell you what your options are