Many more universities are now offering different types of accommodation to students, with a variety of payment packages available. Some include bills, some are ensuite or include the use of a shared bathroom, and the quality, features and value for money can vary hugely. Regardless of this, you have basic rights and the accommodation should be of a minimum standard, and the university as your landlord are responsible for repairs and maintenance.
It’s important to read your rental agreement carefully and check you understand what the different terms mean so you‘re clear what you’re signing up to (or who is responsible for what, if you’re already in the property). Usually the big universities have a dedicated office or team to deal with any issues that arise, but setting out what your rights are and what you are after clearly can help speed up the process.
If you have a dispute with your university over your accommodation, whether it relates to the condition the property is in, the amounts you are paying, or any other concern: