Turning on a tap and finding there’s no water is scary. But an interrupted supply due to a burst water main or planned works isn’t the only problem you can have with a water company. You might also have serious questions about your water meter, a high bill or what your water company is actually responsible for.
You’ll want to get a problem with your water supply sorted fast. If it’s caused by something inside the boundaries of your home, you or your landlord will be responsible for fixing it. If the cause is outside your home, get in touch with your water company as soon as you can. If your water supply is cut off, you might be able to claim compensation, depending on how long you're without water and whether or not the work was planned.
If you’re not sure how to complain to your water company, Which? is here for you. We’ll help you understand the water company’s responsibilities and what services they should offer. And we’ll tell you whether you can hold them accountable for an interrupted supply, certain repairs, unexplained bills or problems with your water meter. We’ll also explain your rights, possible breaches of contract and how to escalate your complaint to a regulator. We’ll: