If a rented property needs a repair

We should all be able to live in homes that are safe and sound. So if you’re renting a property with, for instance, a broken boiler or a leaking radiator, you’re entitled to have it sorted out. But what if nothing happens despite your repeated requests? On the other hand, you might be a landlord whose tenants are demanding repairs you don’t think you’re liable for. How should you respond?

Loss of use of enjoyment 

Landlords have legal obligations to keep a property in good repair. And tenants have a right to live in a property that’s well maintained. If it isn’t, they must be compensated for the ‘loss of use or enjoyment’ of the property and for any belongings that have been damaged. But tenants must also fix anything they’ve damaged.

How we can help

If you’re a landlord, we can explain your obligations around repairs, the time limits you’re under and the consequences you might face if a repair isn’t carried out promptly. We can also tell you how to limit the chances of a tenant bringing a claim for disrepair and what to do if they already have.

If you’re a tenant, we can advise you on your options for getting repairs carried out, and explain when you may be able to complain to your local council. Plus, we can tell you if you might be entitled to claim compensation because the repair wasn’t done when it should have been. We’ll:

• listen to what the situation is
• give you clear guidance on your rights and obligations
• tell you what your options are