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Repairing a rented property

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If a rented property needs a repair

We should all be able to live in homes that are safe and sound. So if you’re renting a property with, for instance, a broken boiler or a leaking radiator, you’re entitled to have it sorted out. But what if nothing happens despite your repeated requests? On the other hand, you might be a landlord whose tenants are demanding repairs you don’t think you’re liable for. How should you respond?

Loss of use of enjoyment 

Landlords have legal obligations to keep a property in good repair. And tenants have a right to live in a property that’s well maintained. If it isn’t, they must be compensated for the ‘loss of use or enjoyment’ of the property and for any belongings that have been damaged. But tenants must also fix anything they’ve damaged.

How we can help

If you’re a landlord, we can explain your obligations around repairs, the time limits you’re under and the consequences you might face if a repair isn’t carried out promptly. We can also tell you how to limit the chances of a tenant bringing a claim for disrepair and what to do if they already have.

If you’re a tenant, we can advise you on your options for getting repairs carried out, and explain when you may be able to complain to your local council. Plus, we can tell you if you might be entitled to claim compensation because the repair wasn’t done when it should have been. We’ll:

  • listen to what the situation is
  • give you clear guidance on your rights and obligations
  • tell you what your options are
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Meet your experts
Adrian Schwab Sq Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006.
Catherine Hudson 360X360 Catherine Hudson Catherine is an expert in landlord and tenant law, having worked for a housing charity as a Caseworker for 15 years. See profile
Lawyer Profile Picture 360 360 Sophie Jones Sophie joined Which? in June 2015 specialising in landlord and tenancy as well as other areas. See profile
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