Get 30% off an annual subscription until 16th June 24 Find out more
Event bookings

Get expert legal advice at a fair price – we’ll guide you step by step to achieve the best outcome for you.

  • Jargon free advice tailored to your issue
  • Call us when you need, for as long as you need
  • Set monthly or annual fees, no hidden costs
  • Advice for you and people at the same address
Join online today
Legal Header Students2

If you've got a problem with a booking

When you buy tickets for a concert or event, you might be doing it months in advance so you might need to change the date later on or cancel all together. Or you might have a bad experience and feel like you deserve a refund or some compensation – such as poor sound quality or an event that didn’t go ahead. But some companies don’t make their processes easy to follow and you might come up against a brick wall.

 

Terms and conditions versus consumer law

Whatever a company’s terms and conditions might say, your consumer rights are law and so trump them. This makes it clear when a business should allow you to cancel or change a booking, and when they may and may not keep your deposit. When a conversation with customer services doesn’t get you the resolution you’re after, you need to know what to do next.

 

How we can help

Your best course of action will depend on what you booked and what happened. When you speak to Which? Legal, one of our experts will take the time to understand exactly the situation you’re in and what kind of outcome you want. We’ll help you understand what rights you have, what options are open to you, and the steps you need to take. We will:

  • listen to what’s happened and what you’d like done about it
  • explain your rights
  • talk you through what might come next
  • advise you on your options
  • provide you with legal wording if available to raise your arguments
Join online today by choosing one of the options below.
Annual
30% off until 16 June 24
Save £67 vs monthly
£69.30 for a year £5.78 monthly equivalent - Normally £99
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
Join
Monthly
As much advice as you need for as long as you need £9 per month plus a one-off £29 joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
Join
If you need assurance that we can help with your issue before joining online read our common questions, or ask our advisers via live chat.
Read our common questions
Meet your experts
Matthew Tribble Sq Matthew Tribble Matthew has been qualified since 2013 and in that time has advised on a range of issues from consumer matters to issues with insurance. See profile
Nadina Hoeller Nadina Hoeller Nadina specialises in civil litigation, having previously represented claimants in personal injury claims.
Dominique Butler 360X360 (1) (1) Dominique Butler Dominique is an expert in providing advice on consumer law matters.
Ian Hawkins Sq Ian Hawkins Ian focuses on providing practical consumer law advice that our members can apply in the most effective way possible. See profile
Still have a question?
Read our common questions