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If you’re struggling to cancel a subscription

Subscriptions are everywhere. They’re easy to enter with the enticement of a free trial and easy to lose track of afterwards. Some businesses make it easy to switch off a subscription before the free trial ends or when you’re done or opt out of auto-renewals. They’re all mostly relying on our inattention to keep making money out of us but some go a bit further to keep us in case that doesn’t work.

 

Difficult cancellations and auto-renewal

There are still businesses who will make it purposefully difficult to cancel your contract or may try to hold you to a fixed term contract - such as gyms. Others will automatically opt you into an automatic renewal of your subscription requiring you to tell them you do not wish to renew at some point before the end of the contract period.
Where contracts continue to run against your will and best efforts to cancel, you might feel that you’re entitled to some money back.

 

Which? Legal can help

If you’re trying to cancel a subscription service but you’re struggling to get a straight answer from the business in question, get expert advice from the team at Which? Legal. We can help you understand what the law says and what you’re entitled to. We’ll tell you what steps you should take to stop your subscription – and if you might be able to get some money back. We will:

  • listen to what the situation is
  • explain what the law says about your situation
  • tell you what your options are for getting the matter resolved
  • provide you with the legal wording where possible to raise your arguments
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Monthly
As much advice as you need for as long as you need £9 per month plus a one-off £29 joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
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If you need assurance that we can help with your issue before joining online read our common questions, or ask our advisers via live chat.
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Meet your experts
Matthew Tribble Sq Matthew Tribble Matthew has been qualified since 2013 and in that time has advised on a range of issues from consumer matters to issues with insurance. See profile
Nadina Hoeller Nadina Hoeller Nadina specialises in civil litigation, having previously represented claimants in personal injury claims. See profile
Dominique Butler 360X360 (1) (1) Dominique Butler Dominique is an expert in providing advice on consumer law matters.
Ian Hawkins Sq Ian Hawkins Ian focuses on providing practical consumer law advice that our members can apply in the most effective way possible. See profile
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