If you’re struggling to cancel a subscription

Subscriptions are everywhere. They’re easy to enter with the enticement of a free trial and easy to lose track of afterwards. Some businesses make it easy to switch off a subscription before the free trial ends or when you’re done or opt out of auto-renewals. They’re all mostly relying on our inattention to keep making money out of us but some go a bit further to keep us in case that doesn’t work.

Difficult cancellations and auto-renewal

There are still businesses who will make it purposefully difficult to cancel your contract or may try to hold you to a fixed term contract - such as gyms. Others will automatically opt you into an automatic renewal of your subscription requiring you to tell them you do not wish to renew at some point before the end of the contract period.
Where contracts continue to run against your will and best efforts to cancel, you might feel that you’re entitled to some money back.

Which? Legal can help

If you’re trying to cancel a subscription service but you’re struggling to get a straight answer from the business in question, get expert advice from the team at Which? Legal. We can help you understand what the law says and what you’re entitled to. We’ll tell you what steps you should take to stop your subscription – and if you might be able to get some money back. We will:

• listen to what the situation is
• explain what the law says about your situation
• tell you what your options are for getting the matter resolved
• provide you with the legal wording where possible to raise your arguments