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Travel insurance issues
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If you need to claim on your travel insurance

It’s frustrating when a holiday or flight doesn’t go to plan and you’re left out of pocket. Travel insurance is there to protect you, but sometimes the claims process isn’t easy to follow. Or you might even be unsure whether to claim on your travel insurance at all – there may be other ways to recover money you’ve lost. And what if you do claim and your insurer refuses to pay out?  

Know when and how to claim

The kind of claims you can make on travel insurance will depend on the policy you take out and the cover you add. But you can generally expect to be insured for things like travel delays, medical costs, cancellations and lost or stolen baggage. You may be entitled to get any out-of-pocket expenses back from your airline or holiday company though, rather than claim on your insurance. We can help you explore whether claiming through your insurance company is the best option for you and, if it is, how to go about it.

Which? Legal can help 

If a flight or holiday has gone wrong, there may be a number of ways you can get compensation. We’ll help you understand all your options and, if you do need to go through your insurance, we’ll explain how to give your claim the best chance of success. If you’ve already made a claim and it’s been rejected, we can advise you how to get it reviewed. We’ll:

  • listen to the problem and explore your options
  • talk you through the claims process and how to get it right 
  • advise you on the merits of your claim and how to escalate it if necessary
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Meet your experts
James Attew Prior to joining Which? Legal in September 2018, James advised in relation to consumer, commercial, and property disputes at various firms in the South of England See profile
Peter Litchman Peter qualified as a solicitor in 2003 and joined Which? Legal as a legal adviser in January 2007. He advises on all aspects of consumer law, tenancy issues, and neighbour disputes. See profile
Adrian Schwab Adrian joined Which? Legal in June 2017 as a Fellow of the Chartered Institute of Legal Executives. Adrian received his Bachelor in Law degree from the Holborn Law School in 2006. See profile
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