Here are the latest stories and wins from our members
Consumer
Emma's story Following our advice Emma got BT to remove a default marker from her credit file
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Consumer
Kim's Story Our advice stopped Kim having to go to court and receive all costs from John Lewis
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Consumer
Sara's story Sara followed our advice and Currys provided a full refund for faulty microwave
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Consumer
Christine's story Christine followed our advice to make a S75 claim and received a full refund from her credit card
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Consumer
Julie's story Rejecting a faulty cooker hood and following our advice meant Julie received a full refund
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Consumer
Nick & Wendy's Story Following our advice to complain to the Financial Ombudsman Service (FOS). Wendy received a full refund from her credit card.
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Consumer
Mr Johnson's story Mr Johnson followed our advice and within 2 days he was given a full refund
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Consumer
Ian's Story Ian followed our robust advice and his wedding booking fee was finally refunded in full, plus costs.
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Consumer
Peter's story Exercise bike dispute worth sweating over but following our advice a full refund was provided
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Holidays & travel
Alexandra's story Alexandra acted on our advice and after an initial low offer, later received a full refund
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Holidays & travel
Anne's story Our advice meant Anne got a full refund for a flight cancelled by BA
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Holidays & travel
Claire's Story Calling the team made all the difference in getting Claire a full refund
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Holidays & travel
Michael's Story Our advice helped to change unwanted travel vouchers to a cash refund
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Holidays & travel
Barry's story Barry acted on our clear advice and a week later received a full refund of his cruise deposit.
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Home & property
John's story Following our advice, and challenging for a refund John received a full refund
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Home & property
Addie's story Following our advice following a filing error Addie received a full refund
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Home & property
Judith's story Following our advice Judith was allowed to exit the contract free of charge and received £175 compensation
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Cars & motoring
Ken's Story Our advice and a trip to court helped Ken get his parking fine dropped
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Cars & motoring
Guy's story Following our advice Guy received a full refund on a parking issue
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Cars & motoring
John's story Following our advice, John received a replacement car with all the features he wanted
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Cars & motoring
Stuart's story Following our advice Stuart rejected the car and received a full refund based on an inaccurate advert
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