Which? is expert in certain areas of the law and we know the right way to get results. Tell us the issue you face and our experienced legal team will advise you of your legal position, discuss your options with you, and tell you exactly what to do at every step to achieve the best outcome for your situation.
With our expert guidance you can tackle your issue, with confidence, in all the areas below:
Our experts provide advice to members every day on a range of issues. To see if yours is one we cover answer the questions below.
Before we start, we need to check if you have already instructed a solicitor or other legal professional to advise you in this matter.
Why do we need this?
For regulatory reasons we can't advise if you have formally instructed a legal professional for the issue you're seeking advice for. If you have had a free appointment with a professional or an organisation such as Citizen's Advice Bureau, click 'No' I haven't'.
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Regular news and advice emails
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Regular news and advice emails
Read our common questions
Ian Hawkins
Ian focuses on providing practical consumer law advice that our members can apply in the most effective way possible.
See profile 
Matthew Tribble
Matthew has been qualified since 2013 and in that time has advised on a range of issues from consumer matters to issues with insurance.
See profile 
Rebecca Turnbull-Simpson
Rebecca advises on general consumer disputes and litigation but specialises in property disputes, in
particular landlord and tenant and residential leasehold disputes.
Common Questions
What can you advise on?
We can help you with:
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Consumer law - problems with products and services you buy
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Car purchase and servicing
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Parking fines and motoring issues
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Holidays and Flights
- Flight rights
- Delays and cancellations
- Overbooking
- Holiday problems
- Holiday complaints
- Cruise cancellations and changes
- Wedding venue cancellations
- Cancelled UK accommodation
- Lost luggage
- Package holiday issues
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Tenancy (for those with Assured Shorthold tenancies and Houses of Multiple Occupancy)
- Tenancy advice
- Rent deposit schemes
- Shorthold tenancies
- Ending tenancies
- Student accommodation
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Landlords (Assured Shorthold tenancies and lodgers)
- Landlord rights
- Landlord responsibilities
- Rent deposit schemes
- Shorthold tenancies
- Ending tenancies
- Rent arrears
- Student accommodation
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Civil neighbour disputes
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Wills and Probate
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Employment
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Help and advice for small businesses on goods and services they purchase when acting as a consumer i.e., not for resale.
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Pre-emptive help and advice - find out your rights before you buy
Our team can help and advise you in respect of the above from an initial problem right to the court door (provided your claim falls within the small claims procedure - with a value of less than £10,000 in England, £3,000 in Scotland and Northern Ireland).
When and how often can I call?
In order to make dealing with your problem as straightforward as possible, you can call us as many times as you wish and we will provide step-by-step help or advice to help with your case. You can call us between 8.30am and 5pm Monday to Friday. Book your appointment here.
Are there any additional charges?
There are no hidden fees. You will only pay £9 per month (plus one-off joining fee) or £99 annually, depending on your membership.
How do I book an appointment?
All members of the legal advice service can book an appointment to speak to one of our experts here. Once you have logged in a few simple questions will get you booked in with the experts that specialise in the area you need advice on.
Can I get advice on more than one issue at a time?
We are here to help you, so you may use our service on more than one problem at a time, although you will need to bear in mind the fair usage policy.
When I call who will I speak to?
Your call will be answered by our dedicated customer service team who will take brief details and then try to connect you to one of our legal advisers for help. If you need advice, you’ll be pleased to know that all of our specialist advisers have an average of 12 years' experience.
