Consumer issues

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With you at every step

Which? is expert in certain areas of the law and we know the right way to get results. Tell us the issue you face and our experienced legal team will advise you of your legal position, discuss your options with you, and tell you exactly what to do at every step to achieve the best outcome for your situation.

With our expert guidance you can tackle your issue, with confidence, in all the areas below:

 

 

Entering A Contract Before you enter in to a contract Protecting yourself before you engage a contractor or make a big purchase
Problems Goods Shopping Problems with goods & shopping How to get a refund or exchange, what to do about missing, damaged and incorrect items
Problem With Booking Sorting a problem with a booking Holidays, restaurants, concerts and parties
Subscriptions Billing Subscriptions &
billing When your landline, broadband or T.V providers aren't doing what they should
Professional Services Professional services For when things go wrong when buying goods or services online
Misuse Personal Data Misuse of your personal data If a company's been careless with your data
Small Claims Court Going to small claims court Getting money back through the courts
Utilities Utilities A problem with your broadband or phone provider, gas and electricity woes
Can we help you with your issue?

Our experts provide advice to members every day on a range of issues. To see if yours is one we cover answer the questions below.

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Before we start, we need to check if you have already instructed a solicitor or other legal professional to advise you in this matter.

Why do we need this?

For regulatory reasons we can't advise if you have formally instructed a legal professional for the issue you're seeking advice for. If you have had a free appointment with a professional or an organisation such as Citizen's Advice Bureau, click 'No' I haven't'.
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  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
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  • Cover for your whole household
  • Regular news and advice emails
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If you need assurance that we can help with your issue before joining online read our common questions, or ask our advisers via live chat.
 Read our common questions
Meet your experts
Ian Hawkins Sq Ian Hawkins Ian focuses on providing practical consumer law advice that our members can apply in the most effective way possible. See profile
Matthew Tribble Sq Matthew Tribble Matthew has been qualified since 2013 and in that time has advised on a range of issues from consumer matters to issues with insurance. See profile
IMG 6849 Rebecca Turnbull-Simpson Rebecca advises on general consumer disputes and litigation but specialises in property disputes, in particular landlord and tenant and residential leasehold disputes.
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More about our legal advice service
Our advice service is a paid for service provided by W? Ltd. The content of the Site is for general guidance only and should not therefore be regarded as constituting legal or other advice or an offer to provide legal services and should not be relied on as such. Content relating to the law and legal developments featured on this Site are based upon the laws of England and Wales unless otherwise expressly stated. If you need legal advice on a specific matter please contact us.