We know the right way to get results
- Bespoke advice tailored to your issue - no more endless searching pages of rules and regulations
- Realistic advice on what you can expect to achieve
- Clear steps and guidance to get the best resolution for your situation
- Letters and emails with proven success, tailored to your issue for you to use
- Advice on any issue we cover during the course of your membership
You tell us the issue you face and our experienced legal team will advise you of your legal position, discuss your options with you, and tell you exactly what to do at every step to achieve the best outcome for your situation.
Whether your issue has been going on for a while or has just started, join today to tackle it with confidence.
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Regular news and advice emails
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Regular news and advice emails
With our expert guidance you can tackle your issue, with confidence, in all the areas below:
Ian Hawkins
Ian focuses on providing practical consumer law advice that our members can apply in the most effective way possible.
See profile 
Matthew Tribble
Matthew has been qualified since 2013 and in that time has advised on a range of issues from consumer matters to issues with insurance.
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Duncan Snook
Duncan joined Which? as an employment law specialist in May 2018 after qualifying in 2006. He is a member of the Employment Lawyers Association.
Sanchia Pereira
Sanchia specialises in advising on motoring offences having previously worked for the Crown Prosecution Service.
See profile Common questions
We can help you with:
- Pre-emptive help and advice - find out your rights before you buy
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Consumer law - problems with products and services you buy
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Car purchase and servicing
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Parking fines and motoring issues
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Holidays and Flights
- Flight rights
- Delays and cancellations
- Overbooking
- Holiday problems
- Holiday complaints
- Cruise cancellations and changes
- Wedding venue cancellations
- Cancelled UK accommodation
- Lost luggage
- Package holiday issues
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Tenancy (for those with Assured Shorthold tenancies and Houses of Multiple Occupancy)
- Tenancy advice
- Rent deposit schemes
- Shorthold tenancies
- Ending tenancies
- Student accommodation
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Landlords (Assured Shorthold tenancies and lodgers)
- Landlord rights
- Landlord responsibilities
- Rent deposit schemes
- Shorthold tenancies
- Ending tenancies
- Rent arrears
- Student accommodation
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Civil neighbour disputes
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Wills and Probate
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Employment
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Help and advice for small businesses on goods and services they purchase when acting as a consumer i.e., not for resale.
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Pre-emptive help and advice - find out your rights before you buy
Are there any additional charges?
There are no hidden fees. You will only pay £9 per month (plus one-off joining fee) or £99 annually, depending on your membership.
How do I book an appointment?
All members of the legal advice service can book an appointment to speak to one of our experts here. Once you have logged in a few simple questions will get you booked in with the experts that specialise in the area you need advice on.
When and how often can I call?
In order to make dealing with your problem as straightforward as possible, you can call us as many times as you wish and we will provide step-by-step help or advice to help with your case. You can call us between 8.30am and 5pm Monday to Friday.
