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Legal problems can be stressful and confusing. With us, you get straight-talking expert advice to help you understand your rights and take action with confidence.

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Which? is expert in certain areas of the law and we know the right way to get results. Tell us the issue you face and our experienced legal team will advise you of your legal position, discuss your options with you, and tell you exactly what to do at every step to achieve the best outcome for your situation.

We’ll help you tackle your issue with confidence, in these areas and more:

 

Home Property Copy Home & property Renting a home, renting out your home, neighbour disputes, home improvements and more
Wills And Probate Copy Wills & probate Writing a will, death and estate, probate, intestacy and power of attorney
Consumer Copy Consumer High street and online shopping, eating out, cancelling subscriptions & the small claims court process
Cars Motoring Copy Cars & motoring Buying and servicing cars, parking fines, alleged motoring offences
Holidays Flights Copy Holidays & travel Delayed and cancelled flights, things going wrong on holiday, trains, cruises and general travel issues
Employment Copy Employment advice Settlement agreements, redundancy, dismissal, grievances, discrimination, harassment and bullying
Legal Icons Students Copy Student advice Advice for students on issues from accommodation to starting work
Join online today by choosing one of the options below.
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  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
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Monthly
As much advice as you need for as long as you need £9 per month plus a one-off £29 joining fee (cancel anytime)
  • Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
  • Get clear guidance on your next steps from experts you can trust
  • Unlimited calls – speak with us as often as you need
  • Cover for your whole household
  • Regular news and advice emails
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If you need assurance that we can help with your issue before joining online read our common questions, or ask our advisers via live chat.
 Read our common questions
Can we help you with your issue?

Our experts provide advice to members every day on a range of issues. To see if yours is one we cover answer the questions below.

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Have you already instructed a solicitor or other legal professional to advise you in this matter.

Already a member ?
Existing members of the legal advice service can quickly & easily book their appointment with one of our experts online.

Click 'Book Appointment' below to get started. Book appointment
Customer testimonials - September 2025
Simon, Shipton under Wychwood As ever, booking a call was straightforward, the adviser called back at the appointed time, and she was extremely helpful, with all the relevant information at her fingertips.
Michelle, West Wales .. my adviser had read up on my problem before she rang me: she understood and sympathised with my situation and she didn't make me that my concern was unjustified. She was really, really helpful.
Ginny, London Couldn't ask for more helpful, balanced and understanding advice. Good and sensitive listener. Quickly grasped the details and gave me a clear understanding of how to resolve the issue.
Alan, Birmingham The service was easy to access, with a very short lead-time to speak with a legal expert, who gave sound, professional and easy-to-understand advice, which was followed up by email with additional help and support.
Laurence, Brixham Very helpful confirmed what I needed to know plus sent me relevant links to Acts of Parliament booklets on how to proceed. Wish I contacted her earlier it would have saved time & delays to project.
Mike, Tunbridge Wells I wanted advice on a complicated point. The adviser was helpful, informative and patient, and did not hesitate t offer a follow up to check on progress and the correct filling of forms.
Meet your experts
Sanchia Pereira Sq Sanchia Pereira Sanchia has significant experience in civil litigation and advises on a variety of topics including, holiday & travel, landlord & tenant disputes. See profile
Matthew Tribble Sq Matthew Tribble Matthew qualified in 2013, with 9 years of previous industry experience. He helps members deal with a range of issues from personal injury to insurances. See profile
ID Photo Sarah Henley Before Which?, Sarah worked in private practice, gaining significant experience. She now specialises in helping members with their Wills & Powers of Attorney. See profile
Duncan Snook Sq Duncan Snook Duncan joined Which? as an employment law specialist in May 2018 after qualifying in 2006. He is a member of the Employment Lawyers Association. See profile
Meet all the team
How we have helped our members
Christine Gaughran Consumer Sofa refund finally brings comfort Christine followed our advice and received a full refund from her credit card Read More
Claire Holding Holidays & travel Holiday refund sunk by costs Calling the team made all the difference in getting Claire a full refund Read More
Addie North Home & property Tenant wins their deposit refund Following our advice following a filing error Addie received a full deposit refund Read More

Common questions

What can you help me with?

  • Help and advice for small businesses on goods and services they purchase when acting as a consumer i.e., not for resale.

  • Pre-emptive help and advice - find out your rights before you buy

Are there any additional charges?

There are no hidden fees. You will only pay £9 per month (plus one-off joining fee) or £99 annually, depending on your membership.

How do I book an appointment?

All members of the legal advice service can book an appointment to speak to one of our experts here. Once you have logged in a few simple questions will get you booked in with the experts that specialise in the area you need advice on. 

Still have a question? Call to speak to an adviser
02921 682 899
Help & support
More about our legal advice service
Our advice service is a paid for service provided by W? Ltd. The content of the Site is for general guidance only and should not therefore be regarded as constituting legal or other advice or an offer to provide legal services and should not be relied on as such. Content relating to the law and legal developments featured on this Site are based upon the laws of England and Wales unless otherwise expressly stated. If you need legal advice on a specific matter please contact us.