Which? is expert in certain areas of the law and we know the right way to get results. Tell us the issue you face and our experienced legal team will advise you of your legal position, discuss your options with you, and tell you exactly what to do at every step to achieve the best outcome for your situation.
We’ll help you tackle your issue with confidence, in these areas and more:
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Regular news and advice emails
- Access our experts in consumer law, travel, motoring, landlords & tenancy, wills & probate and more
- Get clear guidance on your next steps from experts you can trust
- Unlimited calls – speak with us as often as you need
- Cover for your whole household
- Regular news and advice emails
Read our common questions
Our experts provide advice to members every day on a range of issues. To see if yours is one we cover answer the questions below.
Have you already instructed a solicitor or other legal professional to advise you in this matter.
Sanchia Pereira
Sanchia has significant experience in civil litigation and advises on a variety of topics including, holiday & travel, landlord & tenant disputes.
See profile 
Matthew Tribble
Matthew qualified in 2013, with 9 years of previous industry experience. He helps members deal with a range of issues from personal injury to insurances.
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Sarah Henley
Before Which?, Sarah worked in private practice, gaining significant experience. She now specialises in helping members with their Wills & Powers of Attorney.
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Duncan Snook
Duncan joined Which? as an employment law specialist in May 2018 after qualifying in 2006. He is a member of the Employment Lawyers Association.
See profile 
Consumer Sofa refund finally brings comfort Christine followed our advice and received a full refund from her credit card
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Holidays & travel Holiday refund sunk by costs Calling the team made all the difference in getting Claire a full refund
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Home & property Tenant wins their deposit refund Following our advice following a filing error Addie received a full deposit refund
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Common questions
What can you help me with?
- Pre-emptive help and advice - find out your rights before you buy
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Consumer law - problems with products and services you buy
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Car purchase and servicing
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Parking fines and motoring issues
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Holidays and Flights
- Flight rights
- Delays and cancellations
- Overbooking
- Holiday problems
- Holiday complaints
- Cruise cancellations and changes
- Wedding venue cancellations
- Cancelled UK accommodation
- Lost luggage
- Package holiday issues
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Tenancy (for those with Assured Shorthold tenancies and Houses of Multiple Occupancy)
- Tenancy advice
- Rent deposit schemes
- Shorthold tenancies
- Ending tenancies
- Student accommodation
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Landlords (Assured Shorthold tenancies and lodgers)
- Landlord rights
- Landlord responsibilities
- Rent deposit schemes
- Shorthold tenancies
- Ending tenancies
- Rent arrears
- Student accommodation
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Civil neighbour disputes
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Wills and Probate
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Employment
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Help and advice for small businesses on goods and services they purchase when acting as a consumer i.e., not for resale.
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Pre-emptive help and advice - find out your rights before you buy
Are there any additional charges?
There are no hidden fees. You will only pay £9 per month (plus one-off joining fee) or £99 annually, depending on your membership.
How do I book an appointment?
All members of the legal advice service can book an appointment to speak to one of our experts here. Once you have logged in a few simple questions will get you booked in with the experts that specialise in the area you need advice on.
